Description: Who is my Customer?:-Human Capital is considered to be one of the most critical things in an organization that is not replicable; systems are replicable. Human Resource is the custodian of this critical resource. Why then is HR not considered a critical team in the organization? What opportunities does HR have to change this perception? Mindset of a Business Partner:- HR begins with the business.
HR activities are tied to the business. Develop a deep understanding of organization. Knowledge of external business issues/factors determines the relevance of internal operations.
Clearly articulate how HR contributes to competitive advantage.