Quality of Life as the edge for attracting the best employees to small businesses

Quality of Life as the edge for attracting the best employees to small businesses

Loading
Loading Social Plug-ins...
Language: English
Save to myLibrary Download PDF
Go to Page # Page of 46

Description: SME leaders believe their companies perform as well or better than large corporations in key Quality of Life aspects.There is clear correlation between an SME’s perceived attractiveness as an employer and the level of Quality of Life provided at work. The average response scores, including all countries, vary by just 0.2 of a percentage point between the two subjects.

 
Author: Sodexo  | Visits: 367 | Page Views: 596
Domain:  Business Category: Entrepreneurial 
Upload Date:
Link Back:
Short URL: https://www.wesrch.com/business/pdfBU1QYB000IPJU
Loading
Loading...



px *        px *

* Default width and height in pixels. Change it to your required dimensions.

 
Contents:
Sodexo Benefits and Rewards Services is a key partner
of Small and Medium Enterprises (SMEs) around the world.

In order to better understand their daily challenges
and how they view Quality of Life in the workplace,
we interviewed more than 4,800 small business leaders*
in 7 countries (Brazil, Chile, France, India, Mexico,
Romania and Turkey).
Our survey results unveil key levers SMEs can use to boost
performance while improving employee Quality of Life.

* Sample of 4,805 business leaders, representative of the 10-to-100-employee companies population.
Interviews were carried out by telephone by TNS Sofres.

2 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

BOOSTING EMPLOYEE
QUALITY OF LIFE, A WINNING HR
STRATEGY FOR SMEs

3 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

1 - BOOST ING EM PLOY EE QUALIT Y OF LIFE, A W INNING HR ST RAT EGY FOR SM Es

HUMAN CAPITAL TOPS
SMEs’ LIST OF CONCERNS…

"CONSIDERED
VERY IMPORTANT CHALLENGES
BY SMEs LEADERS"
In %

The smaller the organization, the greater
the importance of people management.
4 of the top 10 challenges facing SMEs around
the world involve HR issues, such as recruitment,
engagement, training and absenteeism.

77
Increase customer loyalty

72
Conquer new markets, recruit new customers

65
Increase staff loyalty

64
Train their employees

61
Reduce absenteeism

59
Improve cash flow, secure loans

58
Ease their employees’ tasks with new processes

Degrees of concern vary from one country
to another. For example: India recorded
the highest levels of concern in 7 of the
10 challenges facing SMEs

58
Foster innovation and initiative among their employees

58
Attract new talent, recruit skilled employees

54
Offer new products and services

HR challenges

4 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Other challenges

1 - BOOST ING EM PLOY EE QUALIT Y OF LIFE, A W INNING HR ST RAT EGY FOR SM Es

… AND QUALITY OF LIFE GIVES SMEs
A REAL EDGE OVER BIG BUSINESS
SME leaders believe their companies perform as well or better than large corporations
in key Quality of Life aspects:

63

In %

56

Atmosphere at
work, cohesion
between teams

89 74

66

63

49

Recognition of
employees’
performance
and efforts

57

79

62

61

48

Balance
between work
and private life

Flexible work
organization

Versatility of
tasks/projects

63

79

57

56

In the two areas where SMEs perform better
than large firms, the highest scores came
from the same country: France

5 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

45

1 - BOOST ING EM PLOY EE QUALIT Y OF LIFE, A W INNING HR ST RAT EGY FOR SM Es

IN THE EYES OF SME LEADERS, THEIR COMPANY’S
ATTRACTIVENESS MATCHES THEIR LEVEL
OF QUALITY OF LIFE
There is clear correlation between an SME’s perceived attractiveness as an employer and the level
of Quality of Life provided at work. The average response scores, including all countries,
vary by just 0.2 of a percentage point between the two subjects.

8,2
8

8,2
7,9

8,2

8,2

8,3

8,4
8,2

8,4

8,5
8,3

8,1

7,9
7,6
7,2

Perceived attractiveness as an employer
Quality of Life they feel they can offer in
the workplace

Scale 0 to 10
Average

Brazil

Chile

France

India

Mexico

Romania

Turkey

6 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

REAPING THE REAL BENEFITS
OF QUALITY OF LIFE

7 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

2 - REAPI NG T HE REAL BENEFIT S OF QUALIT Y OF LIFE

SMEs TACKLE QUALITY OF LIFE AT WORK…
SME leaders are true believers in the value of Quality of Life in the workplace.
They have implemented an average of 5.2 different actions.

Employees’ Quality
of Life at work

NUMBER OF QUALITY OF LIFE MEASURES IMPLEMENTED IN THE COMPANY

LEAST
ENGAGED

MOST
ENGAGED

AVERAGE 5.2

SME’s LEADERS

3.8

SME’s LEADERS

4.3

5.8
5.6
5.5
5.4

5 of the 7 countries had similar levels of
engagement. But SMEs in Turkey and India
were well below the average.

8 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

2 - REAPI NG T HE REAL BENEFIT S OF QUALIT Y OF LIFE

… WITH A VARIETY OF
MEASURES TO IMPROVE
QUALITY OF LIFE, EVEN
ON A LIMITED BUDGET
They vary in popularity, with some underlying
differences at a regional level.
The two most popular are providing equipment
to make work easier and having a pleasant
work space.

MEASURES ALREADY IMPLEMENTED
In %

67
Invest in professional equipment to facilitate work

64
Offer a functional and pleasant working space

59
Organize Christmas and corporate parties, give gifts
at the end of the year

47
Reward performance through bonuses,
gift vouchers, etc.

43
Implement career plans for employees,
offer training to develop their skills

40
Be strongly committed to preventing accidents,
back pain, provide psychological support

38
Offer attractive complementary health
insurance scheme

37
Provide access to a healthy and
balanced diet

31
Implement various schemes to
improve employees’ purchasing power

Christmas and corporate parties
scored extremely highly among
Latin American SMEs

30
Offer flexible working arrangements

17
Make it easier for employees
to manage their personal lives

9
Help employees stay fit

9 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

2 - REAPI NG T HE REAL BENEFIT S OF QUALIT Y OF LIFE

SMEs ARE CONVINCED THAT QUALITY OF LIFE
BOOSTS PERFORMANCE…
SME leaders are well aware of the positive impact that Quality of Life at work has on their businesses.
They highlight 6 key drivers which they believe will improve performance.

Giving employees recognition is seen as the most effective measure
Comfort and personal safety follow close behind

RECOGNITION

PHYSICAL
ENVIRONMENT

95%

92%

Think that valuing
the efforts of their
employees and
recognizing their

Think that

performance…

improving
comfort and
safety in
the working
environment…

PERSONAL
GROWTH

91%
Think that
promoting the

personal
development
and training of

HEALTH &
WELL-BEING

BALANCED
LIFE

87%

84%

Think that helping
Think that helping
their employees take their employees
to better balance
care of their

health…

their employees…

their work and
personal life…

… will increase their company’s performance
10 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

SOCIAL
INTERACTION

70%
Think that

promoting access
to culture and
leisure…

2 - REAPI NG T HE REAL BENEFIT S OF QUALIT Y OF LIFE

… AND PRODUCES MANY
BUSINESS OUTCOMES

AVERAGE
(ALL COUNTRIES)

Total
Yes

In %

SME leaders list a range of business outcomes
they benefit from daily as a direct result of investing
in Quality of Life.

39 91

52
The general atmosphere at work has improved

36 86

50

The general atmosphere, reputation and productivity all
improved, scoring highly in terms of positive responses.

Your company's reputation has improved

70% say that financial turnover had increased.

The productivity and efficiency of your employees have
increased

46
39

40
37 76

Recruitment is easier

38

35

73

Absenteeism has decreased

39 70

31
The company’s turnover has increased

India showed the most improvement in terms
of absenteeism and financial turnover after
Quality of Life measures were implemented.

Yes, a little

Yes, a definitely

Base: those who have implemented at least one measure

11 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

86

TAILORING INVESTMENT
IN QUALITY OF LIFE ACCORDING
TO SME CHALLENGES

12 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

3 - T AILORI NG INVEST M ENT IN QUALIT Y OF LIFE ACCOR DI NG T O SM E CH A LL E NGE S

INCREASED QUALITY
OF LIFE MEASURES
YIELD BIGGER
RETURNS FOR SMEs

% of SME leaders who “Yes, definitely”
noticed an improvement

80

67

70
60

As more measures are introduced,
SME leaders notice improvements
in reputation, employee productivity,
ease of recruitment and even
financial turnover.

50
40
30

54

57
53

46
47

44
39

39

65
57

45
44
39

34

30

20
10
0
1 to 3 measures

4 to 5 measures

Reputation

13 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Recruitment

6 to 7 measures

Productivity

8 to 10 measures

Turnover increase

3 - T AILORI NG INVEST M ENT IN QUALIT Y OF LIFE ACCOR DI NG T O SM E CH A LL E NGE S

In %

INVESTING IN QUALITY
OF LIFE IS TRENDING
AMONG SMEs, TODAY
AND IN THE FUTURE

90
80
70

12

14
7

60

15
50

20

18

19
11

40

SMEs invest in a range of Quality of Life
measures, with equipment, work space
and events topping the list. SMEs 2-year
plans reveal significant increase in
bonuses/gift vouchers, health insurance,
improving employees’ work-life balance
and helping them stay fit.

The 3 leading measures were less
commonly used in Turkey. But Turkish
SMEs had the highest implementation
of food services.

30
20

67

64

17

10

59
47

43

40

38

10

37

12
31

30

11
17

0

To be implemented in the next 2 years
Already implemented

14 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

9

3 - T AILORI NG INVEST M ENT IN QUALIT Y OF LIFE ACCOR DI NG T O SM E CH A LL E NGE S

AND FOUR KEY MEASURES GENERATE A MAXIMUM
RETURN ON INVESTMENT
The benefits are particularly clear when 4 key measures are implemented. SME leaders say
productivity, general atmosphere and reputation are enhanced; and financial turnover increases.
% "noticed an
improvement
following the
implementation
of measures"

The general atmosphere
at work has improved

PROVIDING ACCESS
TO A HEALTHY AND
BALANCE DIET

IMPROVING
EMPLOYEES’
PURCHASING
POWER

82

MAKING EASIER FOR
REWARDING
EMPLOYEES TO
PERFORMANCE
MANAGE THEIR
THROUGH BONUSES,
PERSONAL LIVES
GIFT VOUCHERS…

85

93

The productivity
and efficiency of your
employees have increased

76

82

89

Your company's
reputation has improved

76

81

89

88

Recruitment is easier

71

Absenteeism
has decreased

66

The company's turnover
has increased

60

75
71
67

88
82

82

74

77
74

72
71

15 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Indian SMEs gave the highest
scores in 23 of the 24 benefits
delivered by the 4 key
measures to improve
Quality of Life

COUNTRY BY COUNTRY,
WHAT ARE THE MAIN CHALLENGES
AND SOLUTIONS?

16 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

TYPOLOGY OF BUSINESS LEADERS’ PERCEPTION OF QUALITY OF LIFE AT WORK AROUND THE WORLD
Are making or intend to

Despite a much more
moderate conviction
about their impact on the
company’s performance,
they implement numerous
measures in favor of
Quality of Life at work.

Are more convinced
of Quality of Life’s
positive impact on
their company’s
The
performance

make a significant effort

The Agnostics

The Scouts

28%

15%

They implement many
measures but they do it for
the purpose of retaining their
employees, rather than out
of belief of their impact on
performance.

Are less convinced
of Quality of Life’s
positive impact on
their company’s
performance

Convinced

10%
They have no doubt that taking
measures favoring Quality of
Life at work improves the
company’s performance and
hence invested a lot in that
field.

37%
They focus on physical
well-being and salaries,
which they consider to be
the performance’s levers.

The Pragmatics

10%

Are making little effort

17 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

The Defiants
As they are less convinced
about the measures’ impact
on the company’s performance,
they put little effort on these
aspects.

BRAZIL: QUALITY OF LIFE ENTHUSIASTS
Brazil is unique in that it has the highest proportion
of "Scouts", who are very convinced of the impact
that Quality of Life’s has on performance,
and the lowest of proportion of "Defiants",
who are the least convinced.
In Brazil, 97% of SMEs have already implemented
Quality of Life measures and the country has an
extremely high level of intention to continue
this investment in the coming years.
Moreover, more than 90% have seen
a positive impact on their business.

18 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

SEVERAL HR CHALLENGES
FACING HALF OF ALL SMEs

"CONSIDERED
VERY IMPORTANT CHALLENGES
BY SME LEADERS"
In %

Half of SMEs in Brazil consider employee
engagement, reducing absenteeism,
attracting new talent and staff loyalty
as "very important" challenges.

79
Increase customer loyalty

73
Conquer new markets, recruit new customers

65
Train your employees

58
Reduce absenteeism

55

Increase employee’s engagement

55
Foster innovation and initiative among your employees

54
HOW DO SMEs MEASURE
UP TO BIG BUSINESS?
While only 25% of SME managers consider
that benefits and rewards are better in SMEs
than in big firms, 74% reported having
a better working atmosphere.

Attract new talent, recruit skilled employees

50
Increase staff loyalty

44
Offer new products and services

44
Ease your employee’s tasks with new processes

36
Improve cash flow, secure loans

19 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

INVESTING IN THE FUTURE

In %

77

93

Invest in professional equipment to facilitate work

Business leaders already invested, mainly
in improving the working environment. They also
claim very high intentions to invest in the future.

68

89

Offer a functional and pleasant working space

80

88

Organize big events, corporate parties, give gifts at the end of the year

45

81

Events and parties are the most popular measure (80%),
followed by equipment (77%) and workspace (68%).

Implement career plans for employees, offer training
to develop their skills

Brazilian SMEs have huge growth plans for rewards
(+26), purchasing power (+25) and careers (+36); health
insurance and food are also on the rise.

Have a strong prevention policy (RPS)

48

79

51

77

Reward performance through bonuses, gift vouchers, etc.

39

72

Offer attractive complementary health insurance

45

60

Provide access to a healthy and balanced diet

20

45

Improve employees’ purchasing power

5.4 MEASURES
have been implemented on average.
Companies with 20 to 49 employees
and those in the service sector
are more active (5.5).

14

39

Help employees stay fit

19

33

Offer flexible working arrangements

14

32

Make it easier for employees
to manage their personal lives
Implemented measure

20 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Intended implementation
within the next 2 years

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

VERY HIGH POSITIVE IMPACTS FOR ALL KEY MEASURES
Although making it easier for employees to manage their personal lives, rewards and purchasing power
have the edge over access to a healthy diet, they all score very highly for improving productivity,
recruitment, financial turnover, atmosphere and reputation.
% "noticed an
improvement
following the
implementation
of measures"

PROVIDING ACCESS
TO A HEALTHY AND
BALANCE DIET

IMPROVING
EMPLOYEES’
PURCHASING
POWER

MAKING EASIER FOR
EMPLOYEES TO
MANAGE THEIR
PERSONAL LIVES

REWARDING
PERFORMANCE
THROUGH BONUSES,
GIFT VOUCHERS…

The general atmosphere
at work has improved

89

The productivity
and efficiency of your
employees have increased

85

91

92

91

Your company's
reputation has improved

85

91

92

90

Recruitment is easier

84

88

Absenteeism
has decreased
The company's turnover
has increased

93

77
62

98

93

79
73

95

86

86
74

82
74

21 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

CHILE: FUTURE QUALITY OF LIFE CHAMPIONS?
Although 85% of SMEs in Chile recognize the
positive impact that Quality of Life measures,
64% do not offer any benefits to their employees.
As a result, the country falls among the lowest in
terms of employer attractiveness.
But as business leaders look to the future, they agree
that increasing Quality of Life initiatives leads
to a rise in productivity, SME attractiveness,
and recruitment. Today, 99% have implemented
at least one measure and 75% will introduce
at least one more in coming years.

22 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

RETENTION RANKS IN
SMEs TOP 3 CHALLENGES

"CONSIDERED
VERY IMPORTANT CHALLENGES
BY SME LEADERS"
In %

Staff loyalty is a major issue for 72% of SMEs,
followed by absenteeism (61%) and recruitment (54%).

82
Increase customer loyalty

73
Conquer new markets, recruit new customers

72
Increase staff loyalty

68
Improve cash flow, secure loans

63
Train your employees

61
Reduce absenteeism

HOW DO SMEs MEASURE
UP TO BIG BUSINESS?
While only 24% of SME managers consider
that benefits and rewards are better in SMEs
than big firms, 66% say atmosphere is better.

61

Ease your employee’s tasks with new processes

60
Foster innovation and initiative among your employees

54
Offer new products and services

54
Attract new talents, recruit skilled employees

23 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

A FESTIVE OUTLOOK
ON QUALITY OF LIFE

In %

71

94

Invest in professional equipment to facilitate work

65

89

Offer a functional and pleasant working space

99% of the business leaders have implemented at
least one measure to improve Quality of Life at work.
Corporate events and parties are by far the most popular
measure for Quality of Life (79%).
After equipment and a pleasant workspace, safety scores
highly: 64%.
But equipment and workspace will overtake events/parties
in two years.
3rd biggest increase in Quality of Life spending will be
employee purchasing power.

79

82

Organize big events, corporate parties, give gifts at the end of the year

64

71

Have a strong prevention policy (RPS)

60

65

Reward performance through bonuses, gift vouchers, etc.

49

64

Improve employees’ purchasing power

43

Implement career plans for employees, offer
training to develop their skills

35

51

46

Provide access to a healthy and balanced diet

40

41

Offer flexible working arrangements

31

38

Offer attractive complementary health insurance

5.8 MEASURES
Have been implemented on average. Companies
with 50 to 100 employees and those in the service
sector are more active (6.3 and 5.9, respectively).

22

27

Make it easier for employees to
manage their personal lives

3

15

Help employees stay fit
Implemented measure

24 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Intended implementation
within the next 2 years

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

REWARDS DELIVER BEST RESPONSE FROM SME LEADERS
SME leaders say that introducing a reward system delivers the biggest benefits in terms of productivity
gains. More than half reported that financial turnover also increased. Actions focused on helping
employees manage their personal lives came in second, followed by purchasing power, also scoring
highly, and access to a healthy diet.
% "noticed an
improvement
following the
implementation
of measures"

PROVIDING ACCESS
TO A HEALTHY AND
BALANCE DIET

IMPROVING
EMPLOYEES’
PURCHASING
POWER

74

82

The general atmosphere
at work has improved
The productivity
and efficiency of your
employees have increased

60

Your company's
reputation has improved

58

Recruitment is easier

54

Absenteeism
has decreased

50

The company's turnover
has increased

40

82

69

79

72

63

77

69

56

61

50
47

MAKING EASIER FOR
REWARDING
EMPLOYEES TO
PERFORMANCE
MANAGE THEIR
THROUGH BONUSES,
PERSONAL LIVES
GIFT VOUCHERS…

57

60
52

64

58
54

25 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

FRANCE: MIXED REVIEWS ON
QUALITY OF LIFE BENEFITS
More than 80% of French SMEs see the positive
impact of Quality of Life measures on their
business performance. Nearly all (99%) have
previously made an investment in Quality of Life
and 69% plan to do so in the coming years.
France represents the highest number of SME
leaders who are convinced of Quality of Life
benefits as well as the second lowest number of
“Defiant,” least convinced, leaders overall in the
survey. While SMEs outperform big firms in variety
and atmosphere, they see fewer gains in turnover,
recruitment, absenteeism and reputation.

26 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

HR PLAYS A BIG ROLE,
BUT BUSINESS FIRST

"CONSIDERED
VERY IMPORTANT CHALLENGES
BY SME LEADERS"
In %

Customer loyalty, new markets and cash flow are
the 3 main challenges facing French SMEs.

But staff-related issues dominate: loyalty (64%),
absenteeism (50%) and recruitment (44%).

85
Increase customer loyalty

71
Conquer new markets, recruit new customers

66
Improve cash flow, secure loans

65
Ease their employee’s tasks with new processes

64
Increase staff loyalty

54
Train their employees

50
HOW DO SMEs MEASURE
UP TO BIG BUSINESS?
Only 19% see benefits and rewards as better
in SMEs than big firms. Still, 79% say they
outperform them for recognition
and 89% for atmosphere!

Reduce absenteeism

48
Foster innovation and initiative among their employees

44
Attract new talents, recruit skilled employees

34
Offer new products and services

27 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

BIG SPENDS ON EQUIPMENT
AND HEALTH COVERAGE

In %

76

94

Offer attractive complementary health insurance scheme

82

89

Invest in professional equipment to facilitate work

99% of the business leaders have implemented
at least one measure to improve Quality of Life at
work.
Currently, equipment, workspace and health insurance
are the main investment areas.
However, career plans, rewards and buying power
measures are set to rise in the upcoming years.

71

84

Offer a functional and pleasant working place

56

75

Implement career plans for employees, offer training to develop
their skills

67

73

Organize Christmas and corporate parties, give gifts at the
end of the year

56

65

Reward performance through bonuses, gift vouchers, etc.

49

Be strongly committed to preventing accidents, back
pain, provide psychological support

38

64

50

Implement various schemes to improve employees’
purchasing power

40

45

Offer flexible working arrangements

5.8 MEASURES
Have been implemented on average.
Companies with 50 to 100 employees
and those in the service sector are more
active (6.7 and 6.2, respectively).

34

38

Provide access to a healthy and balanced diet

7

10

Make it easier for employees to
manage their personal lives

3

8

Help employees stay fit

Implemented measure

28 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Intended implementation
within the next 2 years

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

A POWERFUL ARGUMENT FOR HELPING EMPLOYEES
MANAGE THEIR PERSONAL LIVES
Among SME leaders who supported employees in managing their personal lives, 80% noticed an
improvement in general atmosphere and 78% saw a rise in productivity. For rewards, 75% noticed an
improvement in these areas. Access to a healthy diet improved the atmosphere for 54% of SME leaders.
% "noticed an
improvement
following the
implementation
of measures"

PROVIDING ACCESS
TO A HEALTHY AND
BALANCE DIET

The general atmosphere
at work has improved

IMPROVING
EMPLOYEES’
PURCHASING
POWER

54
34

80

51

Your company's
reputation has improved

33

48

Recruitment is easier

31

The company’s turnover
has increased

23
17

REWARDING
PERFORMANCE
THROUGH BONUSES,
GIFT VOUCHERS…

75

58

The productivity
and efficiency of your
employees have increased

Absenteeism
has decreased

MAKING EASIER FOR
EMPLOYEES TO
MANAGE THEIR
PERSONAL LIVES

78
78

40

59

62

35
28

75

58
38

42
42

43

29 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

INDIA: A CHALLENGING MARKET
FOR QUALITY OF LIFE
Indian SMEs face tremendous business challenges
particularly in regards to HR issues. 80% of managers
cited absenteeism as a concern, nearly 30 points above
the survey average. Retention is an issue for 77%
of managers, 20+ points above average.
While nearly 100% see the positive impact of Quality
of Life on their business and 85% have invested
in at least one Quality of Life measure, only 29% plan
to make this investment in the coming years.
In addition, 49% do not plan to offer employee benefits
and only 26% currently organize events or parties,
30+ points below the average.

30 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

ABSENTEEISM, A MAJOR
CONCERN IN INDIA

"CONSIDERED
VERY IMPORTANT CHALLENGES
BY SME LEADERS"
In %

Absenteeism shares the title for India’s biggest
challenge, alongside new products/services and
customer loyalty.

80
Offer new products and services

80
Increase customer loyalty

80

Recruitment and staff loyalty are also
"very important" challenges for 77% of SMEs.

Reduce absenteeism

79
Foster innovation and initiative among your employees

79
Train your employees

78
Conquer new markets, recruit new customers

77
Increase staff loyalty

HOW DO SMEs MEASURE
UP TO BIG BUSINESS?
SMEs feel that healthcare and rewards are poorly
addressed in comparison to big firms. Yet, these
managers are amongst the more convinced of an
SMEs ability to support quick professional
evolution and flexible work organization.

77
Attract new talents, recruit skilled employees

76

Ease your employee’s tasks with new processes

75
Improve cash flow, secure loans

31 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

INVESTING IN A PLEASANT
WORKPLACE

In %

53

58

Offer a functional and pleasant working space

43

46

Implement career plans for employees, offer
training to develop their skills

85% of the business leaders have implemented
at least one measure to improve Quality of Life at
work.
Providing a pleasant workplace tops the list of Quality of Life
investments (53%); followed by rewards and career plans.
Less than half of Indian SMEs invest in the other
11 measures. Just one third promotes purchasing power,
and a quarter provides food benefits.

45

44

Reward performance through bonuses, gift vouchers, etc.

42

41

Invest in professional equipment to facilitate work

36

41

Offer attractive complementary health insurance
scheme

32

Improve employees’ purchasing power

26

35

29

Provide access to a healthy and balanced diet

26

27

Organize big events and corporate parties,
give gifts at the end of the year

22

27

Make it easier for employees to manage
their personal lives

4.3 MEASURES
Have been implemented on average.
Companies with 50 to 100 employees and
those in the industrial sector are more
active (5.2 and 4.8, respectively).

19

26

Offer flexible working arrangements

14

20

Have a strong prevention policy (RPS)

6

9

Help employees stay fit

Implemented measure

32 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Intended implementation
within the next 2 years

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

REWARDS, PURCHASING POWER AND FOOD
MEASURES TOP THE LIST
100% of SMEs who have implemented measures view all suggested measures as highly effective,
far more than other countries! Benefit ratings are almost identical for improvements in all six areas,
including turnover (92%+).
% "noticed an
improvement
following the
implementation
of measures"

PROVIDING ACCESS
TO A HEALTHY AND
BALANCE DIET

IMPROVING
EMPLOYEES’
PURCHASING
POWER

MAKING EASIER FOR
REWARDING
EMPLOYEES TO
PERFORMANCE
MANAGE THEIR
THROUGH BONUSES,
PERSONAL LIVES
GIFT VOUCHERS…

The general atmosphere
at work has improved

97

96

98

98

The productivity
and efficiency of your
employees have increased

98

97

94

97

100

99

96

100

Recruitment is easier

98

99

98

98

Absenteeism
has decreased

97

97

The company’s turnover
has increased

93

Your company's
reputation has improved

95

93
92

99
97

33 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

MEXICO: QUALITY OF LIFE
FRONTRUNNERS
Quality of Life is second nature to SMEs in Mexico.
99% have already implemented at least one Quality
of Life measure and 85% have plans to rollout others
in the coming years. SMEs in Mexico have implemented
5.6 Quality of Life measures (vs. 5.2 for survey average).
With these measures in place, more than 90% of SMEs
have seen firsthand the positive impact that Quality of
Life has on business performance.

34 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

STRUGGLING
WITH RETENTION

"CONSIDERED
VERY IMPORTANT CHALLENGES
BY SME LEADERS"
In %

Retention tops Mexican SMEs challenges (71%).
Secondary HR problems are recruitment (66%)
and absenteeism (64%).

71
Increase staff loyalty

71
Train your employees
Ease your employee’s tasks with new processes

68
Conquer new markets, recruit new customers
Foster innovation and initiative among
your employees

68

66
HOW DO SMEs MEASURE
UP TO BIG BUSINESS?
While only 25% of SME managers consider that
benefits and rewards are better in SMEs than
big firms, 63% say atmosphere is better.

Attract new talents, recruit skilled employees

66
Increase customer loyalty

66
Improve cash flow, secure loans

64
Reduce absenteeism

64
Offer new products and
services

35 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

70

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

A FESTIVE CULTURE
NURTURES QUALITY OF LIFE

In %

69

93

Offer a functional and pleasant working space

65

92

Invest in professional equipment to facilitate work

Corporate events and parties are by far the most popular
measure for Quality of Life (80%).
A pleasant work space (69%) and equipment (65%)
are also key factors that could surpass big events
in 2 years.
Sharp rises (+20 points) in rewards and purchasing
power are also noted.

80

87

Organize big events and corporate parties, give gifts at the end of the year

61

87

Improve employees’ purchasing power

82

50
Implement career plans for employees, offer training to develop their skills

52

78

Reward performance through bonuses, gift vouchers, etc.

49

77

Have a strong prevention policy (RPS)

32

57

Offer attractive complementary health insurance
scheme

42

56

Offer flexible working arrangements

5.6 MEASURES
have been implemented on average.
Companies with 50 to 100 employees and
those in the service sector are more active
(6.7 and 5.7, respectively).

23

Make it easier for employees to manage their
personal lives

50

45

25

Provide access to a healthy an balanced diet

11

27

Help employees stay fit
Implemented measure

36 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Intended implementation
within the next 2 years

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

REWARDS LEAD THE WAY TO HIGHER FINANCIAL
TURNOVER
A reward system is closely followed by purchasing power, making easier for employees to manage
their personal lives and providing access to healthy diet. High scores for increased turnover were also
noted by roughly 80% of SMEs.
% "noticed an
improvement
following the
implementation
of measures"

PROVIDING ACCESS
TO A HEALTHY AND
BALANCE DIET

IMPROVING
EMPLOYEES’
PURCHASING
POWER

MAKING EASIER FOR
EMPLOYEES TO
MANAGE THEIR
PERSONAL LIVES

REWARDING
PERFORMANCE
THROUGH BONUSES,
GIFT VOUCHERS…

The general atmosphere
at work has improved

94

93

96

96

The productivity
and efficiency of your
employees have increased

92

93

96

95

Your company's
reputation has improved

89

93

Recruitment is easier

80

83

Absenteeism
has decreased

83

83

The company’s turnover
has increased

79

94

77

90

83

83

85
78

86
81

37 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

ROMANIA: A POSITIVE OUTLOOK
ON QUALITY OF LIFE
90% of Romanian SMEs have already seen
the positive impact of Quality of Life measures
on their business performance.
Today, 98% have invested in at least one Quality
of Life measure and 75% plan to expand
these efforts in the coming years.
Improving employee health is a specific focus for 70%
of SMEs, as they are convinced of the role it plays
in company performance (15% more than
the global average).

38 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

ADDRESSING EMPLOYEE
RETENTION

"CONSIDERED
VERY IMPORTANT CHALLENGES
BY SME LEADERS"
In %

Increasing staff loyalty is seen as "very important"
challenge for 71%.

80
Increase customer loyalty

75
Conquer new markets, recruit new customers

Attracting new talent and increasing employee
purchasing power is key for more than 50% of SMEs.

71
Increase staff loyalty

70
Grow/increase the level of health for your employees

61
Train your employees

57
HOW DO SMEs MEASURE
UP TO BIG BUSINESS?
Only 25% see benefits and rewards as better
in SMEs than big firms, but 57% say
atmosphere is better.

Reduce absenteeism

55
Improve cash flow, secure loans

54
Attract new talents, recruit skilled employees

53
Increase the purchasing power of your employees

48
Foster innovation and initiative among
your employees

47
Offer new products and services

45
Ease your employee's tasks with new
processes

39 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

EQUIPMENT AND REWARDS
BOLSTER QUALITY OF LIFE

In %

82

94

Invest in professional equipment to facilitate work

75

90

Offer a functional and pleasant working space

98% of the business leaders have implemented at
least one measure to improve Quality of Life at work.
Work equipment, workspace and events/parties are clearly
the 3 most popular Quality of Life measures.
But huge growth is planned within 2 years for employee
purchasing power (+30 points)
and rewards (+24).

75

85

Organize big events and corporate parties, give gifts at the end of the year

48

72

Reward performance through bonuses, gift vouchers, etc.

71

47
Have a strong prevention policy (RPS)

37

62

Implement career plans for employees, offer training to
develop their skills

46

60

Provide access to a healthy and balanced diet

36

58

Make it easier for employees to manage their
personal lives

43

52

Offer flexible working arrangements

5.5 MEASURES
have been implemented on average.
Companies with 50 to 100 employees and
those in the transport sector are more active
(6.2 and 5.7, respectively).

24

51

Offer attractive complementary health insurance
scheme

47

17

Improve employees’ purchasing power

9

25

Help employees stay fit
Implemented measure

40 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Intended implementation
within the next 2 years

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

PURCHASING POWER GETS HIGHEST VOTE
Measures to increase employee purchasing power provided the most noticeable benefits, which were
equally split between general atmosphere, productivity and reputation. They strongly impact
turnover as well. High scores were also given by SME leaders for reward systems and healthy diet.
% "noticed an
improvement
following the
implementation
of measures"

PROVIDING ACCESS
TO A HEALTHY AND
BALANCE DIET

IMPROVING
EMPLOYEES’
PURCHASING
POWER

The general atmosphere
at work has improved

72

92

The productivity
and efficiency of your
employees have increased

70

92

Your company's
reputation has improved

69

90

Recruitment is easier
Absenteeism
has decreased
The company’s turnover
has increased

56
46
57

87

87

81
65
58

74

83

83

69
56

MAKING EASIER FOR
REWARDING
EMPLOYEES TO
PERFORMANCE
MANAGE THEIR THROUGH BONUSES,
PERSONAL LIVES
GIFT VOUCHERS…

76
62

53
64

67

41 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

TURKEY: A CHALLENGE,
AND AN OPPORTUNITY
Although Turkish SMEs implement fewer Quality of Life
actions than other countries (on average 3.8 vs. 5.2),
food/balanced diet actions are much more widely
implemented here than in all other survey countries.

With 73% in the "Defiant" category, Turkey has by far
the largest group of SME leaders who do not recognize
the impact of Quality of Life on performance.
Yet, 75% have implemented at least one measure,
and more than 90% of those who did so noticed
improvements in atmosphere and productivity!

42 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

BIGGEST HR ISSUES:
RECRUITMENT AND
RETENTION

"CONSIDERED
VERY IMPORTANT CHALLENGES
BY SME LEADERS"
In %

63
Increase customer loyalty

The two biggest HR difficulties are recruiting
and retaining employees.

62
Conquer new markets, recruit new customers

57
Increase staff loyalty

56

Staff loyalty is a "very important" challenge for 57%
of SMEs.

Improve cash flow, secure loans

Absenteeism affects half of the SMEs.

Offer new products and services

54
49
Train your employees

49
Reduce absenteeism

48
Attract new talents, recruit skilled employees

HOW DO SMEs MEASURE
UP TO BIG BUSINESS?
Most SME managers believe that
big firms perform better than SMEs
on every HR issue.

46
Ease your employee's tasks with new processes

42
Foster innovation and initiative among your
employees

43 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

FOOD IS THE NR.2 DRIVER
OF QUALITY OF LIFE

In %

52

58

Invest in professional equipment to facilitate work

45

53

Offer a functional and pleasant working space

75% of the business leaders have implemented at
least one measure to improve Quality of Life at work.
Food is 2nd most popular measure already implemented
and is also 2nd among those planned within 2 years.
The biggest rise over 2 years will be in measures
to improve employees’ purchasing power:
from 16% to 27%.

48

53

Provide access to a healthy and balanced diet

30

38

Have a strong prevention policy (RPS)

30

22
Offer flexible working arrangements

22

28

Organize big events and corporate parties,
give gifts at the end of the year

20

28

Reward performance through bonuses,
gift vouchers, etc.

16

27

Improve employees’ purchasing power

17
3.8 MEASURES
have been implemented on average.
Companies with 50 to 100 employees and
those in the industrial sector are more
active (4.5 and 3.9, respectively).

27

Implement career plans for employees,
offer training to develop their skills

9

16

Offer attractive complementary
health insurance scheme

10

6

Make it easier for employees to
manage their personal lives

2

6

Help employees stay fit
Implemented measure

44 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Intended implementation
within the next 2 years

4 - COUNT RY BY COUNT RY , W HAT ARE T HE M AIN CHALL ENG ES AND SOLUT IO NS?

REWARDS DELIVER BEST RESPONSE FROM SME LEADERS
96% who implemented rewards report an improved atmosphere. Healthy diet and purchasing power were
close seconds. Rewards and making easier for employees to manage personal lives equally impact productivity.
Note: very high scores for increased financial turnover at 70%+ (+10% compared to average of countries).

% "noticed an
improvement
following the
implementation
of measures"

PROVIDING ACCESS
TO A HEALTHY AND
BALANCE DIET

IMPROVING
EMPLOYEES’
PURCHASING
POWER

MAKING EASIER FOR
REWARDING
EMPLOYEES TO
PERFORMANCE
MANAGE THEIR
THROUGH BONUSES,
PERSONAL LIVES
GIFT VOUCHERS…

The general atmosphere
at work has improved

92

92

87

The productivity
and efficiency of your
employees have increased

90

91

97

Your company's
reputation has improved

87

91

Recruitment is easier

82

88

91

Absenteeism
has decreased

84

87

84

The company’s turnover
has increased

71

77

96
97

92

81

90
90
87
79

45 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES

Contact
Sodexo Benefits and Rewards Services
Brand and Communications Department
255, quai de la Bataille de Stalingrad
92866 Issy-les-Moulineaux Cedex 9 – France
Tel : +33 (0)1 57 85 75 00
www.sodexo.com

46 — QUALITY OF LIFE: A BIG ASSET FOR SMALL BUSINESS LEADERS — SODEXO BENEFITS AND REWARDS SERVICES