Robotic Process Automation - Making Sense of the RPA Market

Robotic Process Automation - Making Sense of the RPA Market

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Description: Robotic Process Automation (or RPA) is an emerging form of clerical process automation technology based on the notion of software robots mimicking users’ interactions with endpoint applications while executing business processes. Why is RPA Important?:- For enterprises, BPOs and shared services that use large-scale, high-volume human labor, with an intrinsic demand for productivity and cost efficiency, RPA technology spurs business innovation and profitability. It enables organizations to configure software robots that automate manual and repetitive rule-based tasks at a fraction of the cost of their human equivalent, and to integrate without disrupting end point applications.

 
Author: Gary Perino  | Visits: 408 | Page Views: 615
Domain:  High Tech Category: IT 
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Contents:
What is RPA?
Why is RPA Important?
Making Sense of the RPA Market
Who are the Vendors?
Future of RPA

RPA Definition
Robotic Process Automation (or RPA) is an emerging form of clerical process
automation technology based on the notion of software robots mimicking
users’ interactions with endpoint applications while executing business
processes. The main characteristics of RPA include:
1. Provides Business Operational Agility
2. Business User Friendly (Does Not Require Coding to Produce Automated
Processes)
3. Performs Rules Based Decisions
4. Performs Repetitive Processes
5. Non Disruptive Technology (Integrates at the User Interface Layer)
6. Mimics human process execution

Why is RPA Important?
Press Coverage Highlights

Why is RPA Important?
For enterprises, BPOs and shared services that use large scale, high-volume human labor,
with an intrinsic demand for productivity and cost efficiency, RPA technology spurs
business innovation and profitability.
It enables organizations to configure software robots that automate manual and
repetitive rule-based tasks at a fraction of the cost of their human equivalent, and to
integrate without disrupting end point applications.
Robots are easy to train and see the interface like a human. They can act as automated
assistants and are designed to collaborate with humans while permanently reporting on
progress. Robots are accurate and run 7 x 24.

Making Sense of the RPA Market

Making Sense of the RPA Market
Unattended RPA
Back Office

“Lights
Out”

“Shadow” (Attended) RPA
Single
Instance

Front Office

Attended

Numerous
Instances

Virtual Workforce

Software Development Kits

Desktop Automation

Controlled by the business, governed by IT

Controlled by IT on behalf of the business

Run without IT knowledge

Complex tasks aligned with stated business
objectives delivering strategic benefit

Project requirements gathered by IT

Adhoc simple tasks selected to save time;
increase quality

Budget typically from the business function

Budget typically from the IT department

Budgeted within the business function

Managed by the business function

Coded by IT in response to requirements

Simple scripts recorded on user desktops

High volume, complex processes

“Point solutions” as part of a project

Low volume, simple partial processes

Human agent replacement

Human agent assistance

Market Segmentation
IT Resourced
& Delivered

Business Resourced

Enterprise IT

Operational Ownership

Volume of work

Virtual Workforce

Desktop
Automation

IT Built SDKs

Business Processes

The 8 “Must Have” Criteria for Production Environments
1.Operational Performance

2.Scalability

3.Compliance

4.Security

Insight and Analytics

Design architecture

Gather business and IT metrics
for analysis

Way in which the software is
designed to be deployed and
run

Segregation of Duties
Mitigates risks of
unwanted malicious
behavior

Ensures automations run in a
secure environment

Ease of Management
Ensures that processes are
synchronised and versioned
across the estate

Management Information
Reporting
Identify process
improvement areas

Operating model
Determines how processes are
triggered and executed for
rules-based decisions

Runtime platform
Determines how robots are
initiated and how they
communicate to each other

Regulatory
Level of adherence to internal
and external regulatory
requirements

Security model

Security Hardening
Level of protection against
casual and determined internal
and external malicious access
attempts (pen testing)

Logical Access
Management
Available controls for access to
the solution (e.g. user roles, &
environments)

Statefulness
Knowledge of the state of a
work-item within the context of
the process

Credentials
Securely manage and encrypt
user credentials

Data Security
Protect information in transit
and at rest

The 8 “Must Have” Criteria for Production Environments
5.Audit

6.Resilience

7.Governance

8. Manageability

Process Execution

Resilience

Release Manager

Business Logic

Audit of all actions and
decisions; by which robot,
date_time stamp

Ability to recover quickly and
continue operating following
system and business
disruptions

Concise and consistent method
for deploying automations, incl.
components

Separate business logic from
end point application
interactions for increased
speed to value

Processes status history

Exception Handling

Platform Audit

Ability to flag exceptions at the
transactional level and
continue processing

Capture versions when process
changes are made; ability to
compare versions

Version Control

Process Log

Changes to environment, such
as users’ credentials, env.
variables

User Platform Access
Audit capture of users
accessing the platform

Process Maintenance

Historical References
Architecture
Ability to support business
continuity and disaster
recovery

Re-start
Ability to roll back and restart
processes

Separate business logic from
end point application
interactions to create
centralize library

Ability to capture and store
change history

Scheduling

Platform Audit
Ability to capture and store
change history

Creation of schedules and
calendars for off hours
processing

Workload Mgmt
Visibility into number of items
pending, processed,
exceptions, and handling times

Business Agility
Business Ops to achieve selfsufficiency for process
outcomes

Who Are the Vendors?

Analyst Commentary – Everest
Group

Future of RPA

The State Of Robotic Process Automation
November 2015, Craig LeClair – Forrester Research

AI/Cognitive
Natural Language
Recognition

Unstructured formats

Cognitive RPA

Intelligent Process Automation

Images,
Video,
Speech

Gary Perino – Senior PreSales Consultant

Tel: +1 (312) 330-8887

email: gary.perino@blueprism.com