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Connected Consumer: Proactive and Personalized CX - Driving next generation customer service by connecting consumers and devices

 Genesys
  9th-Nov-2017
Description: The world has formed a digital skin. Business, service, technology and commercial models have changed forever. Organisations are strategically challenged to keep pace with customer behaviour.
Views: 482
Domain: Electronics
Category: Consumer
Contributing Organization: Genesys
 ‐ More of their Presentations
Semiconductor Analytics
Contents:
Proactive and Personalized CX
– Driving next generation customer service
by connecting consumers and devices
accelerate
Siegfried Schallenmueller| Dimension Data | GM Customer Experience Europe
Jeff de Graef| Dimension Data | Head of Business Unit CX and Collaboration, Belgium

your ambition

Digital Transformation in
Customer Experience is a race about
creating competitive advantages&helli ... See more

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