EV Group earns all three awards for the second year

EV Group earns all three awards for the second year

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Description: EV Group, a global supplier of wafer bonding and lithography equipment, is ranked by customers as one of the 10 BEST suppliers in the world in VLSIresearch’s 2014 10 BEST Focused Chip Making Equipment Suppliers for the twelfth consecutive year. EV Group is also honored as one of the 2014 THE BEST Suppliers of Fab Equipment, as well as a RANKED 1st award in Other Fab Equipment.
EV Group is incredibly innovative in exploring new technologies and has a strong focus on customer relationships, as well as high-volume manufacturing, which earns customer trust and high ratings.

 
Author: Risto Puhakka (Fellow) | Visits: 4103 | Page Views: 4927
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
earns all three awards for the second year
VLSIresearch Customer Satisfaction Survey

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EV Group Earns Repeat 10 BEST Award
‡ EV Group is ranked as one of the 10
BEST suppliers in the world in
9/6,UHVHDUFK¶V 2014 10 BEST
Focused Chip Making Equipment
Suppliers
‡ Customers also ranked EV Group as
one of the 2014 THE BEST Suppliers
of Fab Equipment Supplier
‡ Additionally distinguished with a 2014
RANKED 1st award in Other Fab
Equipment
‡ Focus on innovation in technology
commercialization earns customer trust
and high ratings

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(9 *URXS¶V Approach to Customer Satisfaction
‡ EVG is incredibly innovative in exploring new
technologies
± Master in cost-effectively commercializing new technologies
± Enables customers to bring their products to market cost
effectively using emerging technologies
± Strong customer partnerships

‡ Strong focus on customer relationships
± High levels of trust
± Customer champions from early technology implementations
± Willing to innovate and invest in challenging applications

‡ High volume manufacturing focus
± Equipment is designed and delivered for high-volume
industrial production
± Cost efficient and reliable technologies for value added
products

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What Customers Like about EV Group
‡ Earned a rating of 8.0 or higher in
13 of the 15 categories
‡ Increased scores in 14 of the 15
categories with 30 basis point
increases in trust in supplier and
field engineering support
‡ Received its highest scores in the
Supplier Performance categories
±
±
±
±

trust in supplier
recommend supplier
technical leadership
commitment

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What Customers are Saying
‡ High levels of trust and capabilities
± Exceptional technical talent to solve
customer problems
± Excels in solving customer problems
± Technical leadership
± Good relationship with customers

‡ Exceptional customer service
± Skilled support and field service engineers
± Willing to help out customers
± Same level of service pre- and post- sale

‡ High quality equipment
± Exceptional products
± Integration into adjacent process
equipment

Customer comments:
¾ Fantastic product; they worked hard to provide the
system we needed
¾ Solved problems beyond the scope of an equipment
supplier
¾ Technical support is good and database is solid
¾ Support and responsiveness is excellent - even from
the sales team after the sale
¾ Excellent experience with these products
¾ Excellent technical support and research help
¾ Overall good performance in university environment
¾ In addition to the basic functions of the mask aligner,
advanced functions, such as cooperation with wafer
bonding equipment is substantial
¾ Good experience, quick support
¾ Good quality
¾ High quality equipment; user friendly interface; good
communication with supplier and aftersales online
remote support provided

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(9 *URXS¶V 3HUIRUPDQFH $PRQJ
Peers
‡ Twelfth consecutive year earning THE
BEST award for Fab Equipment
Suppliers
‡ Improved rating 2.09% to 8.22, driving
them up a position in the rankings to 6th
position


EV Group is also the highest ranked wafer
bonder supplier

‡ Customers appraised EV Group highly
in technical leadership and trust in
supplier VKRZLQJ FRPSDQ\¶V ORQJ-term
commitment in invention, innovation and
implementation

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About EVGroup

About VLSIresearch

EV Group (EVG) is a leading supplier of
equipment and process solutions for the
manufacture
of
semiconductors,
microelectromechanical systems (MEMS),
compound semiconductors, power devices and
nanotechnology devices. Key products include
wafer
bonding,
thin-wafer
processing,
lithography/nanoimprint lithography (NIL) and
metrology equipment, as well as photoresist
coaters, cleaners and inspection systems.
Founded in 1980, EV Group services and
supports an elaborate network of global
customers and partners all over the world.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs, display, manufacturing, materials, and critical
subsystems. VLSIresearch was founded in 1976.

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About the 2014 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market, 83% of the subsystems market, 62% of the display market,
and 26% of the solar market for this \HDU¶V survey. The survey spans two and half months and covers five languages. Worldwide
participants were asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance,
customer service, and product performance. 3,516 surveys were returned, resulting in 55,918 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of: semiconductor equipment; display, and PV solar equipment; as well as materials and
subsystems. The 10 BEST, THE BEST, and RANKED 1st awards provide special recognition to suppliers that are rated highest by
their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
‡Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
‡Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets for chip making equipment suppliers, as well as suppliers in adjacent
markets:
‡Fab, Test, and Assembly
‡Materials, Display, Subsystems, Solar, and Other Markets
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
‡10 BEST, and THE BEST
‡Specialized areas of Fab: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, and Other Fab
‡Adjacent markets: Materials, Display, Subsystems, Solar, and Other Markets
Click here for more details on the survey.

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