Teradyne tops the list, third year in a row

tops the list, third year in a row
VLSIresearch Customer Satisfaction Survey 2015

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Teradyne Awarded RANKED 1st
10 BEST Supplier
• Teradyne, the largest supplier of
automatic test equipment (ATE),
RANKED 1st by its customers, ... See more

third
year in a row
– 2015 10 BEST Large Suppliers of Chip
Making Equipment
– THE BEST Test Equipment Suppliers

• Customers keep increasing Teradyne’s
rating
–

Highlighting Teradyne’s history of leadership
in test technology, product performance,
and strong customer partnerships
– Among an elite group of companies named
as a 10 BEST supplier since the survey’s
inception 27 years ago

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Customer Satisfaction Survey 2015

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Teradyne’s Approach to Customer Satisfaction
• Teradyne is an intensively dedicated
engineering and product company
– They just do test…
– Commitment provides exceptionally high
customer satisfaction
• Dedicated engineering talent to provide the best test
solutions
• History of being a pioneer adopting new technologies

• Teradyne continues to be the test leader:
– Delivering economical & value-driven test solutions
– Building strong long-term partnerships to benefit
customers

• This results in Teradyne being the highestrated large equipment supplier in 12 out of 15
rating categories

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What Customers Like about Teradyne
• Excels in all areas with a 9.0 or
higher in 14 of the 15 rating
categories
• Earns highest score of all Large
Chip Making Equipment Suppliers
in 12 categories
• Earns its highest scores in
–
–
–
–
–
–
–

product performance
usable performance
quality of results
recommend supplier
technical leadership
trust in supplier
uptime

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Customer Satisfaction Survey 2015

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What Customers are Saying
Teradyne has an exceptional track
record of long-term commitment to
customer success:
• Best in class test suppliers with high
trust and loyalty
– Focused on lasting benefit for the
customer
– Reliable supplier
– Technical solutions

• Reliable products with high quality
– Easy to use

• Great software; intuitive & easy to
learn
• Excellent support with high levels of
knowledge
• Provides value to customers

VLSIresearch

Customer Satisfaction Survey 2015

Customer comments:
 Teradyne is the best in class test vendor that I have ever
worked with. I recommend them to all of my colleagues for
their test and calibration needs.
 Excellent after purchase support through Field Service and
Sales teams.
 Excellent product that excels at testing our devices.
Software and hardware are very mature and aid in quick
time to market. Field support is great with knowledge
sharing and hardware support.
 Teradyne follows through on all commitments and works
directly with my team to provide the necessary
designs/hardware required.
 Great product. Great service. Very knowledgeable with
good support.
 Very good support, high quality product, very intuitive
software and easy to learn.
 I am a fully satisfied user of Teradyne's equipment, they go
the extra mile to support my requirements
 Teradyne products are of high quality and reliability.
 26 years of using Teradyne and they are the best in ATE
5
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Teradyne’s Performance Among Peers
• Improves rating 3 basis points for
an incredible 9.22 rating
– Retains number 1 spot among Test
Suppliers

• Achieves highest rating among
2015 test equipment suppliers in 14
of the 15 categories
• The results show that Teradyne’s
team continues to deliver highperformance and trusted test
solutions to its customers

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Customer Satisfaction Survey 2015

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About Teradyne

About VLSIresearch

Teradyne (NYSE:TER) is a leading supplier of
Automatic Test Equipment (ATE) used to test
semiconductors, wireless products, data storage
and complex electronic systems that serve
consumer, communications, industrial and
government customers. In 2014, Teradyne had
revenue of $1.65 billion and currently employs
approximately 3,900 people worldwide.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.

The company's divisions, Semiconductor Test
Division, System Test Group, and Wireless Test
are organized by the products they develop and
deliver.

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Customer Satisfaction Survey 2015

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About the 2015 Customer Satisfaction Survey
VLSIresearch received feedback from more than 96% of the chip market, 82% of the subsystems market, and 32% of the solar
market for this year’s survey. The survey spanned two and half months and covered five languages. Worldwide participants were
asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance, customer service, and
product performance. Total supplier sample size of 3,842 with 57,207 ratings.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of: semiconductor equipment, solar equipment, and subsystems. The 10 BEST and THE BEST
awards provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
•Fab, Test and Assembly equipment ratings are grouped together for an overall rating for each supplier
•Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets for chip making equipment suppliers, as well as suppliers in adjacent
markets:
•Fab, Test, and Assembly
•Subsystems and Other Markets
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
•10 BEST and THE BEST
•Specialized areas of Fab: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, and Other Fab
•Adjacent markets: Subsystems, Solar, and Other Markets
Click here for more details on the survey.

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