Plasma-Therm earns its best score ever

Plasma-Therm earns its best score ever

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Description: Plasma-Therm crosses the 9.0 threshold for the first time with an outstanding 10 BEST score of 9.13 .

Author: Risto Puhakka (Fellow) | Visits: 1156 | Page Views: 1913
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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earns its best score ever
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Customers rank Plasma-Therm among the
world’s 10 BEST Chip Making Suppliers
• Plasma-Therm crosses the 9.0
threshold for the first time
– with an outstanding 10 BEST score of 9.13

• Customers have recognized the
company three years in a row with
RANKED 1st award in Etch
• Relentless long-term focus on
customer success
– Excellence in service and reliability has
provided platform for future


Customer Satisfaction Survey 2016

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Plasma-Therm’s Approach to Customer Satisfaction
• Plasma-Therm is one of the largest companies
with highly customizable products serving
focused market segments:
– MEMS, Power, HDDs
– HB-LEDs, photonics
– Renewable energy, nanotechnology, research

• Straightforward systems allow Plasma-Therm
to deliver high levels of service and reliability
– Deposition and Etch
– Plasma dicing and advanced packaging

• Equipment users have high levels of trust with
– Company’s continued positive actions build strong
customer satisfaction base


Customer Satisfaction Survey 2016

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Like about Plasma-Therm
• Increases ratings in all 15
– with as much as 70 basis points in

• Earns its highest scores in:

trust in supplier
recommend supplier
support after sales

• Customers reward PlasmaTherm with a 9.3 average rating
in supplier performance
1 Overall

value replaced cost of ownership in 2016


Customer Satisfaction Survey 2016

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers are Saying
Plasma-Therm continues to deliver
great service to customers:
• High quality equipment
– Reliable and robust systems

• Outstanding customer service

Easy to work with
Good communication
Field engineering support
Responsive and knowledgeable

• Committed to customer success
• Ahead of the competition

Customer comments:


Customer Satisfaction Survey 2016

Excellent service and robust equipment.
Outstanding service across the board.
Plasma-Therm has always supported our company with
quality equipment and support.
Reliable equipment, strong and responsive technical
I currently am in charge of multiple RIE tools from multiple
OEMs to the Plasma-Therm tools, and the support I get is
above any of the other vendors. The vendor is easy to
contact and work with.
Very good service and support every time we call.
Plasma-Therm has one of the best process and product
support teams I have ever worked with.
Excellent after sales support, even/especially after the
warranty period has expired. Easy to get hold of their tech
support group and fast response times when their tool has
issues or questions.
This tool has been in fab for 16 years and has been very
reliable. Simple and trustworthy.
The Plasma-Therm PECVD system is clearly the best
equipment I have ever used. Their customer support has
always been excellent.
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Plasma-Therm’s Performance
Among Peers
• Jumps back into the #1 spot for Fab
Equipment with a 38 basis point
improvement in rating
– RANKED 1st awardee every year since its
inception in 2012
– 7th consecutive year as a THE BEST Supplier
in Fab Equipment

• Receives highest rating of THE BEST
Suppliers in commitment

• Results show the company’s focus on
technology innovation and customer
service is widely recognized


Customer Satisfaction Survey 2016

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Plasma-Therm

About VLSIresearch

Established in 1974, Plasma-Therm is a U.S.
manufacturer of advanced plasma processing
equipment, focusing on research and
development to high-volume production in
specialty semiconductor markets, including
advanced packaging, wireless communication,
photonics, solid-state lighting, MEMS/NEMS,
nanotechnology, renewable energy, data
storage, photomask, and R&D. Plasma-Therm
offers leading etching and deposition
technologies and solutions for these markets.
Sales and service locations throughout North
America, Europe and Asia-Pacific meet the
diverse needs of Plasma-Therm’s global
customer base.

VLSIresearch is an award-winning provider of
market research and economic analysis on the
technical, business, and economic aspects
within semiconductor, nanotechnology, and
related industries.
VLSIresearch provides
intelligence for faster and better decision
making in the areas of semiconductors,
photovoltaics, LEDs, manufacturing, materials,
and critical subsystems. VLSIresearch was
founded in 1976.


Customer Satisfaction Survey 2016

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the VLSIresearch 2016 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.

The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems


Customer Satisfaction Survey 2016

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

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Customer Satisfaction Survey 2016

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