SV TCL solid commitment to customers

SV TCL solid commitment to customers

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Description: SV TCL, a leading provider of innovative, high performance Probe Card Solutions, achieves THE BEST award for the fifth consecutive year. .

 
Author: Risto Puhakka (Fellow) | Visits: 729 | Page Views: 1196
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
solid commitment to customers
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

SV TCL awarded one of THE BEST
Supplier in Subsystems
• SV TCL, a leading provider of
innovative, high performance Probe
Card Solutions, achieves THE BEST
award

SUBSYSTEMS

VLSI Stars

FormFactor
Technoprobe

– this is fifth consecutive year company has
received the award

• Awarded 4½ VLSI Stars by customers
– with a strong rating of 8.86

• The survey results show that customers
praise SV TCL’s value-driven strategy to
solve unique test problems

VLSIresearch

Customer Satisfaction Survey 2017

Xcerra
Japan Electronic Materials
VAT
Copyright © 2017 VLSIresearch. All rights reserved.

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

SV TCL’s Approach to Customer Satisfaction
• Leadership in value-driven probe card
solutions
– Innovation to provide the lowest cost of test solutions
– Combining engineering, sales, customer service,
manufacturing, and quality assurance with competitive
pricing

• Innovative provider of high performance
probe card solutions
– Extensive product line for diversified applications
• Logic, LCD, and CIS devices

• Strong worldwide infrastructure
– Global operations to support global manufacturing
networks
– Manufacturing, sales & support in China, Europe,
Japan, Singapore, Taiwan, US, and Vietnam regions

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

SV TCL’s Global Presence
• Receives majority of its surveys
from North America
– earning an average rating of 9.5

• SV TCL increases its average
rating in both Taiwan and
Europe
– Europe by 30 basis points
– Taiwan by 250 basis points

• Respondent market size almost
doubled to 27% of the market

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
• Extraordinary Support
– long-term commitment to customer
success
– consistently meet customer timelines
with quick response times
– courteous, well-informed
– technical support is always available

Customer comments:


• Terrific Customer Service
– helpful from start to finish

• Great Products
– probe cards meet customer
specifications with lowest cost
– accurate, consistent, reliable
– good turn-around time

VLSIresearch

Customer Satisfaction Survey 2017









SV TCL (SV Probe) supplies us all our probe cards. Repairs and
cleans all of our probe cards. I am not aware of any other
company we have used for our probe cards. I have been in this
group since 2009. SV TCL has always made cards to our
specifications. When we have seen problems, we have been
able to send cards back with new information and SV TCL is able
to change the card(s) to our new specifications. It is extremely
rare to have to send a probe card back due to possible error on
the part of SV TCL. SV TCL is quick to pick up our cards that
require repair or cleaning. SV TCL is quick to give a quotation
on the cost of the repair or cleaning. My contact [at] SV TCL is
quick to respond, friendly, courteous, well informed. The cards
are shipped to Vietnam. The turn around time is good.
When I contact SV Probe I know I am going to get great service.
Short lead time, quick response to customer needs,
extraordinary support for fast time projects.
The technical support is superb. It is always available. The
design is also very GOOD and the cost is very cheap comparing
it to competitors. The invaluable important aspect of this
company is the unwavering commitment to the customer. They
will help you from the design to release of the product.
Fast, accurate, consistent, reliable.
CUSTOMER SERVICE / SALES IS TERRIFIC.
Good quality, short delivery and quick response.

5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about SV TCL in 2017
• Improves score in 2 rating
categories
– spares support by 10 basis points
– support after sales by 20 basis
points

• Customers award SV TCL with a
9.0 average rating in product
performance
• Highest scores, ranked
– recommend supplier
– trust in supplier
– support after sales

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About SV TCL

About VLSIresearch

SV TCL is a wholly-owned subsidiary of Ellipsiz Ltd
and operates manufacturing, sales & support facilities
in China, Europe, Japan, Singapore, Taiwan, the US
and Vietnam.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business,
and
economic
aspects
within
semiconductor,
nanotechnology,
and
related
industries. VLSIresearch provides intelligence for
faster and better decision making in the areas of
semiconductors, photovoltaics, LEDs, manufacturing,
materials, and critical subsystems. VLSIresearch
was founded in 1976.

SV TCL offers a diversified product line including
vertical, MEMS-based fine pitch vertical, spring pin
and cantilever probe cards for a wide variety of IC
test applications including Logic, SiP, CPU, GPU,
Microcontroller, WLCSP, LCD (IC Driver) & CMOS
Image Sensor. SV TCL also provides design &
application support services along with full turnkey
services for probe cards, direct dock and final test
applications. Its global customer base is comprised of
leading
chip
manufacturers,
fabless
design
companies, foundries and OSATs.

www.vlsiresearch.com

www.svprobe.com

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to