ASML prevails as top lithography supplier

ASML prevails as top lithography supplier

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Description: ASML, the leading supplier of lithography equipment, achieves its 10 BEST award for 19th consecutive year.

 
Author: Risto Puhakka (Fellow) | Visits: 845 | Page Views: 1288
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
prevails as top lithography supplier
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASML is awarded 10 BEST, THE BEST, and
RANKED 1st awards
• ASML, the leading supplier of
lithography equipment, is rewarded
with an excellent 10 BEST score of
8.93
• ASML’s 19th consecutive
appearance in the VLSIresearch
10 BEST
• ASML continues to be the wafer
fab equipment supplier with the
highest levels of customer
satisfaction

VLSIresearch

Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASML’s Approach to Customer Satisfaction
• ASML’s customer satisfaction leadership is
established through excellence in productivity,
technology, and customer relationships
– The best talent in science and engineering is the core of its
great performance
– Global supply chain enables ASML to focus on designing
and integrating the best lithography systems

• ASML’s value proposition to its customers is based
on high-volume manufacturing productivity
– Levers the best-in-class hardware and software integration
– Facilitates faster time-to-market for customers

• Productivity leadership turns otherwise difficult and
expensive technology into real value for customers
• Technology leadership comes through careful
customer collaboration for the best lithography
options at the right time

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Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about ASML in 2016
• For the fifth year in a row, ASML
earned its highest rating among
peers in technical leadership
– a superior rating of 9.6
– the highest technical leadership score of
all suppliers in the survey

• Improved scores in 3 rating
categories1
• Achieved its highest scores in




1 Overall

technical leadership
recommend supplier
product performance
usable performance
value replaced cost of ownership in 2016

VLSIresearch

Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2016
History of cutting-edge lithography
leadership
• Customers greatly value ASML’s
technology leadership and capabilities
– Reliable leading-edge technology
– Leading lithography solutions provider

• Outstanding service and support
– Textbook after-sales support
– Responsive organization

• Great products
– High productivity and quality
– Performance and reliability excellence
– High stability

VLSIresearch

Customer Satisfaction Survey 2016

Customer comments:
 Reliable quality and great support.
 Stable tool with good results.
 ASML has cutting-edge technology, is a leading company,
and also customer support is perfect.
 Excellent products with benchmark performance.
 Good service with quick response.
 Appreciate excellence in the tool performance and
support.
 ASML is the technical leader for both scanner and overlay
measurement tools.
 The product is stable and its running cost is not so high.
Quality is good.
 I am an equipment engineer providing overall feedback to
ASML. Overall, ASML provides an excellent product and
support.
 ASML has top technology level in this industry.

5
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASML’s Performance Among Peers
• Earns RANKED 1st award in
Lithography Equipment for the
fourth consecutive year
• Receives highest score of all Fab
Equipment Suppliers in
– technical leadership
– software

• Customer satisfaction results
show that ASML continues to
deliver high levels of performance
to support its customers’
lithography needs

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Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About ASML

About VLSIresearch

ASML is one of the world’s leading manufacturers of
chip-making equipment. Our vision is to enable
affordable microelectronics that improve the quality of
life. To achieve this, our mission is to invent, develop,
manufacture and service advanced technology for hightech lithography, metrology and software solutions for the
semiconductor industry. ASML's guiding principle is
continuing Moore's Law towards ever smaller, cheaper,
more powerful and energy-efficient semiconductors. This
results in increasingly powerful and capable electronics
that enable the world to progress within a multitude of
fields, including healthcare, technology, communications,
energy, mobility, and entertainment. We are a
multinational company with over 70 locations in 16
countries, headquartered in Veldhoven, the Netherlands.
We employ more than 14,000 people on payroll and
flexible contracts (expressed in full time equivalents).
ASML is traded on Euronext Amsterdam and NASDAQ
under the symbol ASML.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision making
in the areas of semiconductors, photovoltaics, LEDs,
manufacturing, materials, and critical subsystems.
VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.asml.com

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Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the VLSIresearch 2016 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.

The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

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