EV Group earns a fifth triple crown

EV Group earns a fifth triple crown

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Description: EV Group, the industry-leading wafer-bonder supplier, earns 4 VLSI Stars for customer satisfaction .

 
Author: Risto Puhakka (Fellow) | Visits: 1711 | Page Views: 2485
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
earns a fifth triple crown
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

EV Group Awarded 10 BEST Supplier
• EV Group, the industry-leading waferbonder supplier, earns 4 VLSI Stars for
customer satisfaction





with a 10 BEST rating of 8.26
earns all 3 awards for 5th consecutive year
moves up to #5 Focused Supplier from #7 in
2016
Lithography business contributes to its
success

• EVG is a highly valued equipment
supplier with strong product performance

FOCUSED SUPPLIERS OF
CHIP MAKING EQUIPMENT

VLSI Stars

Plasma-Therm

ACCRETECH – Tokyo Seimitsu
Axcelis Technologies
FormFactor
SPTS Technologies
Xcerra
Copyright © 2017 VLSIresearch. All rights reserved.

– Recognized in technical leadership, trust, and
quality of results
– Worldwide operations provide process and
equipment support in all major regions

VLSIresearch

Customer Satisfaction Survey 2017

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

EV Group’s Approach to Customer Satisfaction
• EV Group’s objective is to be first in exploring
new micro and nano-fabrication technologies
– On-going commitment to technology invention, innovation,
and implementation
– Enables customers to bring their products to market, costeffectively, using emerging technologies

• High-volume manufacturing emphasis
– Equipment is designed and delivered for high-volume
industrial production
– 3D-IC, and Advanced Packaging, MEMS, Compound
Semiconductor, and Nanotechnology applications

• Strong focus on customer support
– Supports early technology implementations
– Process technology focus


Investment in cleanrooms and development labs near customers

– Willing to innovate and invest in challenging applications

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about EV Group in 2017
• Increases scores in 5 of 15
categories
– technical leadership and process support by 20
basis points
– product performance, quality of results, and
overall value by 10 basis points

• Customers show high admiration for
EV Group’s supplier performance
with an average rating of 8.5
– earning an outstanding 8.8 in technical
leadership

• Highest scores, ranked





technical leadership
trust in supplier
recommend supplier
quality of results

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
• Quality products





best product quality
stable equipment
technology focused
equipment needs always available

Customer comments:

EVG is the best partner in wafer bonding technology.

– best process support
– good partnership with customers
– on-going performance improvements

• Sustainable business
– high level of expertise
– technical leadership

VLSIresearch

Customer Satisfaction Survey 2017

I think EVG is the world best supplier in mask aligner &
wafer bonder.



Good sales support, good support by phone.



Level of expertise is very high at EVG.



Good quality, good procedures for factory and site
acceptance tests.



World Best Product Quality and Process Support.



Strong partnership, performance improvement policy,
technical leadership.



We are able to make good products with stable
equipment.



Very good partnership.



• Dedicated to customer success



Sustainability of business is related to availability of
equipment and technical surround: EVG offers both.

5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

EV Group’s Performance Among
Peers


Receives 4 VLSI Stars in THE BEST
Suppliers in both Fab Equipment and WFE
to Specialty Chip Makers







15th consecutive year earning THE BEST
award for Fab Equipment Suppliers
1st year ranking in new category as THE
BEST Supplier in WFE to Specialty Chip
Makers

EV Group has mastered its strategy of ongoing and sustained investment in
technology invention, innovation, and
implementation
This strategy, along with a high-volume
manufacturing emphasis provides basis for
great customer satisfaction

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About EVGroup

About VLSIresearch

EV Group (EVG) is a leading supplier of
equipment and process solutions for the
manufacture
of
semiconductors,
microelectromechanical systems (MEMS),
compound semiconductors, power devices and
nanotechnology devices. Key products include
wafer
bonding,
thin-wafer
processing,
lithography/nanoimprint lithography (NIL) and
metrology equipment, as well as photoresist
coaters,
cleaners
and
inspection
systems.
Founded in 1980, EV Group
services and supports an elaborate network of
global customers and partners all over the
world.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.evgroup.com

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to