Advantest wins five stars from customers

Advantest wins five stars from customers

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Description: Advantest Earns 29th Consecutive Ranking as a Top IC Test Equipment Supplier .

 
Author: Risto Puhakka (Fellow) | Visits: 575 | Page Views: 963
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
wins five stars from customers
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest Earns 29th Consecutive Ranking
as a Top IC Test Equipment Supplier
• Advantest wins 5 VLSI Stars, continuing its
legacy in an elite group of companies

LARGE SUPPLIERS OF
CHIP MAKING EQUIPMENT

VLSI Stars

– awarded as a 10 BEST supplier since the survey’s
inception 29 years ago

• A leading producer of automatic test
equipment (ATE), Advantest’s concentration
on






groundbreaking measurement technologies
best-in-class operations
an emphasis on ongoing R&D and
standards of excellence for more than six decades
has enabled them to deliver world-class customer
satisfaction

VLSIresearch

Customer Satisfaction Survey 2017

Teradyne
ASML
ASM Pacific Technology
Hitachi Kokusai Electric
Applied Materials
Lam Research
Tokyo Electron
Hitachi High-Technologies
Copyright © 2017 VLSIresearch. All rights reserved.

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest’s Approach to Customer Satisfaction
• Continually expand and refine core measurement
technology
– Focus engineering on the customer
– Develop extraordinary global engineering capability
– Drive product and application engineering as well as
customer service

• Advantest is a trusted supplier of measurement
solutions
– Diverse customers in SOC, MPU, and memory markets
– Extraordinary capabilities to partner with different
customers in the Fabless, IDM, and OSAT spaces
– Integrates varying customer demands into its platforms

• Customer satisfaction leadership is created with
excellent products and operations

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about Advantest in 2017
• Ratings 9.0 and above in 12 categories
– with a 9.2 average rating in supplier
performance

• Improves 10 basis points in technical
leadership and trust in supplier
• Highest scores, ranked










technical leadership
trust in supplier
recommend supplier
partnering
commitment
product performance
quality of results
overall value
uptime

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
• Trusted partner committed to customer
success





First priority in customer success
remarkable customer support
dedicated to providing results
strong leadership

• World-class test and measurement
products
– ensures high reliability & stability
– top quality hardware

• Outstanding service and support
operations
– field application support and availability
– puts customers first
– great communication

VLSIresearch

Customer Satisfaction Survey 2017

Customer comments:

 Quality hardware, excellent support, commitment to
providing results.
 Advantest's facilities ensure high reliability and
stability of measurement in Wafer DRAM Test,
making it easy to engineer the equipment.
 Advantest is the top leading ATE maker of
semiconductor equipment's suppliers.
 Advantest has very strong leadership on 93K PS1600
SoC tester platform and they provide very cost
effective solution to support my company ‘s ASIC new
products test development and manufacturing support
 Excellent field application support, and availability.
Very good response time of all Advantest team
involved into our projects. Performance of test
equipment in line with requirement
 Advantest has been a great partner and supplier. I
appreciate our quarterly meet and greets, and their
desire for us to succeed. Thanks for all you do.
 Outstanding performance of the product, and the
customer support from Advantest.
5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest Performance Among Peers
• Customers honor Advantest with 5 VLSI
Stars in Test Equipment
– with a 9.06 rating
– proving the strong loyalty of customers

• Achieves the highest rating among all
2017 Test Equipment Suppliers in
technical leadership and partnering
• Advantest has been delivering ATE
solutions to enhance their customers’
success for more than six decades
– with a keen understanding of
semiconductor-industry economics
– underscoring their core commitment to the
industry

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Advantest

About VLSIresearch

A world-class technology company, Advantest is the
world’s largest provider of automatic test equipment
(ATE) to the semiconductor industry. ATE is used
during semiconductor manufacturing to verify that a
chip functions to specification, ensuring it works in
the end-use application – be it consumer electronics,
telecommunications, medical instrumentation or
computers and digital TVs, to name a few. Advantest
has for over five decades led the way in developing
new and innovative test and handling solutions for
the global electronics industry. Founded in Tokyo in
1954, Advantest established its first subsidiary in
1982, in the USA, and now has subsidiaries
worldwide.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.advantest.com

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1 st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to