Plasma-Therm the top focused chip making supplier

Plasma-Therm the top focused chip making supplier

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Description: Plasma-Therm takes top rank with a 4 VLSI Star rating .

 
Author: Risto Puhakka (Fellow) | Visits: 405 | Page Views: 775
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
the top focused chip making supplier
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Plasma-Therm ranks the world’s
10 BEST Chip Making Supplier
• Plasma-Therm takes top rank with
a 4½ VLSI Star rating
– with an excellent score of 8.91

• Customers have recognized the
company four years in a row with
RANKED 1st award in Etch
• Persistent and long-term
investment on customer success

FOCUSED SUPPLIERS OF
CHIP MAKING EQUIPMENT

VLSI Stars

ACCRETECH – Tokyo Seimitsu
Axcelis Technologies
EV Group
FormFactor
SPTS Technologies
Xcerra
Copyright © 2017 VLSIresearch. All rights reserved.

– Excellence in quality plasma
processing solutions has driven
company performance

VLSIresearch

Customer Satisfaction Survey 2017

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Plasma-Therm’s Approach to Customer Satisfaction


Plasma-Therm has exceptionally long history providing
plasma processing solutions in focused market
segments:
– Advanced Packaging, MEMS, Power
– HB-LEDs, photonics, HDDs
– Renewable energy, nanotechnology, research



Investment in new technologies and product
introductions
– Plasma dicing and advanced packaging



Highly customizable and robust systems allow PlasmaTherm to deliver high-performing products
– Deposition and Etch



Equipment users have high levels of trust with PlasmaTherm
– Company’s continued positive actions build strong customer
satisfaction base

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about Plasma-Therm in 2017
• Takes highest score of all 10
BEST Focused Chip Making
Equipment Suppliers in 13
categories
• Customers honor Plasma-Therm
with an average rating of 9.1 in
supplier performance
• Highest scores, ranked






commitment
trust in supplier
support after sales
spares support
recommend supplier

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
• Plasma-Therm delivers
outstanding customer service
– dedicated service
– strong technical support
– goes above & beyond what is asked

• Extensive Experience
– responsive & knowledgeable
– eager to solve every issue
– always finds a solution

• Dependable Products
– longevity of tools
– consistent product performance
– committed to customer success

VLSIresearch

Customer Satisfaction Survey 2017

Customer comments:
 Outstanding customer service
 We've had our tools for over a decade and the service on
those system remains stellar. I know questions will be
answered quickly and that spare parts and consumables
are available when needed.
 Great after sale support. Good uptime. Very stable
process and equipment: needs minimal service, cleaning,
etc. Great repeatability from run to run, lot to lot. No
headaches. If service is needed, their tech support puts
together a special document with custom directions for
your tool configuration. Excellent tech support on the
phone--engineers with extensive experience answer your
question, NOT low level employees reading questions out
of a book. Good ability to solve even obscure questions by
bringing in the expert on that obscure thing. They track the
conversation well, so you don't have to keep answering the
same questions over and over.
 Extreme satisfaction with product performance and service
support.
 The product support is bar none the best in the industry.
They still support tools that are over 20 years old. I have
never been told we don't know how to fix something . Their
technical support is amazing. When part of a tool is no
longer available they re-engineer it so a new part can be
used and the tool continues to work.

5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Plasma-Therm’s Performance Among Peers
• Receives 4½ stars in THE BEST
Suppliers for both Fab Equipment and
WFE to Specialty Chip Makers
– 8th consecutive year as a THE BEST Supplier in Fab
Equipment
– ranking in new category as a THE BEST Supplier in
WFE to Specialty Chip Makers

• Obtains highest rating in commitment and
trust in supplier of all Fab Equipment
Suppliers and WFE to Specialty Chip
Makers

• Plasma-Therm’s world class results
set a fantastic benchmark for its peers
and competitors

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Plasma-Therm

About VLSIresearch

Plasma-Therm is a manufacturer of leading
plasma etch, deposition, and advanced
packaging
equipment
for
specialty
semiconductor and nanotechnology markets.
Plasma-Therm's
plasma-processing
and
advanced-packaging solutions are used in
research, pilot manufacturing, and volume
production of wireless, photonics, solid state
lighting, MEMS/NEMS, data storage and other
devices.

VLSIresearch is an award-winning provider of
market research and economic analysis on the
technical, business, and economic aspects
within semiconductor, nanotechnology, and
related industries.
VLSIresearch provides
intelligence for faster and better decision
making in the areas of semiconductors,
photovoltaics, LEDs, manufacturing, materials,
and critical subsystems. VLSIresearch was
founded in 1976.

www.plasmatherm.com

www.vlsiresearch.com

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1 st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to