HANMI excels in product performance

HANMI excels in product performance

Loading
Loading Social Plug-ins...
Language: English
Save to myLibrary Download PDF
Go to Page # Page of 9

Description: HANMI Semiconductor achieves a 10 BEST and THE BEST award and is the highest-rated Korean equipment supplier .

 
Author: Risto Puhakka (Fellow) | Visits: 622 | Page Views: 840
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
Upload Date:
Link Back:
Short URL: https://www.wesrch.com/electronics/pdfEL1SE1CEELGAI
Loading
Loading...



px *        px *

* Default width and height in pixels. Change it to your required dimensions.

 
Contents:
excels in product performance
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Customers Rank HANMI as the Best
Korean Equipment Supplier
• HANMI Semiconductor achieves a 10
BEST and THE BEST award with a
score of 8.10
– receives its highest rating in product
performance

• Receives its highest scores from
Korea
– earns the highest score in software of all
suppliers rated in Korea

• HANMI’s continuous packaging
technology development along with
customer satisfaction focus delivers
high levels of customer appreciation

VLSIresearch

Customer Satisfaction Survey 2016

2
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

HANMI’s Approach to Customer Satisfaction
• HANMI maintains customer
satisfaction through aggressive
investment in innovative packaging
technologies
– HVM-oriented high quality products
– Strategic production partner

• HANMI’s strength is the ability to
partner with customers
– Providing consistently performing
assembly equipment
– Creative technical solutions
– High performing products provide basis
for solid customer satisfaction

VLSIresearch

Customer Satisfaction Survey 2016

3
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about HANMI in 2016
• HANMI received its highest ratings
in








product performance
usable performance
quality of results
uptime
technical leadership
recommend supplier
software

• Product Performance categories
drove high customer satisfaction
with an average rating of 8.5

VLSIresearch

Customer Satisfaction Survey 2016

4
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2016
• High performing products
– High quality systems
– Excellent performance/price
– Long MTTA’s

• Technology leadership
– Strategic partner
– Solution provider
– High levels of partnership

• Consistent customer support
– Flexible
– On-time delivery

VLSIresearch

Customer Satisfaction Survey 2016

Customer comments:
 Excellent performance, minimal assistance
needed.
 Hanmi offers the best service, and fully ensures
product's quality/price and stability.
 Flexible in meeting customer requirement.

 Willing to collaborate with customers.
 Excellent machine performance, service, and
flexibility.
 Hanmi offers the best service, quality, and price.

 Hanmi is one of our primary critical and strategic
partners.
 HANMI can provide technical solutions and has
the best quality.

5
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

HANMI’s Performance Among Peers
• 9th time HANMI is recognized as a
THE BEST assembly supplier
• Customers showed appreciation by
rating product performance and
quality of results highly
• Appreciated worldwide for its focus
on delivering highly valued
packaging equipment and services

VLSIresearch

Customer Satisfaction Survey 2016

6
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Hanmi

About VLSIresearch

Established in 1980, HANMI Semiconductor
started as a technical company focused on
development and products in semiconductor
manufacturing equipment. Now the company has
been growing as a leading global semiconductor
equipment company. With the world best
technology, global network and R&D, HANMI still
has persistent growth and its “Sawing and
Placement system” has No. 1 global market
share. It was possible because of customers and
stockholders and now HANMI is preparing another
round of big take off to be the world top enterprise.
HANMI actively develops various and strategically
potential business fields like semiconductor
equipment, laser equipment, vision inspection,
next generation business.

VLSIresearch is an award-winning provider of
market research and economic analysis on the
technical, business, and economic aspects within
semiconductor, nanotechnology, and related
industries. VLSIresearch provides intelligence for
faster and better decision making in the areas of
semiconductors,
photovoltaics,
LEDs,
manufacturing, materials, and critical subsystems.
VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.hanmisemi.com

VLSIresearch

Customer Satisfaction Survey 2016

7
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the VLSIresearch 2016 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.

The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

VLSIresearch

Customer Satisfaction Survey 2016

8
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Terms and Conditions, Notices, and Disclaimers, etc.
By accepting this report, opening it, or using it you are agreeing to these terms. This report contains valuable proprietary information developed or acquired by VLSI Research at great expense. You have a
limited license to hold these materials but do not become the owner of any material. The materials provided are protected by copyright, trade secret, and trademark law. The information in the materials
may be used by you on a limited basis in your own documents, provided that those documents are not-for-sale, VLSI Research is clearly referred to as the source of such information, and you obtain written
approval prior to use.
This report is provided on an "AS IS," "WHERE IS", "WHERE AVAILABLE", “WITH ALL FAULTS” basis. VLSI Research does not warrant these materials or the information provided therein, either
expressly or impliedly, for any particular purpose and VLSI Research specifically disclaims any express or implied warranties, including but not limited to, any express or implied warranties of TITLE,
ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY or FITNESS FOR ANY PARTICULAR PURPOSE OR USE.
The sources of the information in this report include numerous individual reports, memos and bulletins from various segments of the industry, annual reports, financial reports, interviews, questionnaires,
surveys, technical symposia, trade journals, technical journals and individual assessments by knowledgeable company or industry representatives as well as our own analysis and judgment. Some
companies are more cooperative about providing information than others and some companies decline to provide or validate the accuracy of any information. Although the information provided is obtained
or compiled from sources VLSI Research believes to be reliable given the oftentimes difficult circumstances under which it is collected, VLSI Research cannot and does not warrant or guarantee the
accuracy, validity, truthfulness, timeliness, or completeness of any information or data made available to you for any particular purpose. In no event will VLSI Research be liable to you or any third party,
whether in contract, tort or under any other legal theory, for any direct, indirect, special, consequential or incidental damages, or any other damages of any kind even if VLSI Research has been advised of
the possibility thereof.

We receive letters and e-mails on current topics covered in our services and/or reports that are of interest to our subscribers, as well as comments on our reports. We value that subscriber input and like to
use it. By submitting such material to us, unless you tell us specifically not to publish it, or except to the extent that you give us an embargo date before which you instruct us not to publish it, you authorize
us to publish and republish it in any form or medium, to edit it for style and length, and to comment upon or criticize it and to publish others’ comments or criticisms concerning it, as the case may be.
This report may contain information concerning stocks that is obtained from the opinions of industry analysts. Quoted past results are not necessarily indicative of future performance. None of the
information should be seen as a recommendation to buy or sell any securities. We are not stock analysts or investment advisors. You should contact a registered investment advisor as to the nature,
potential, value or suitability of any particular investment action. No information provided is investment advice and any such information is just an opinion and is not tailored to the investment needs of any
specific person. Certain statements in this report, other than statements of historical fact, and other written or oral statements made by VLSI Research may be forward-looking. In some cases, you can
identify forward-looking statements by terminology such as "may", "will", "should", "expects", "intends", "plans", "anticipates", "believes", "thinks", "estimates", "seeks", "predicts", "potential", and similar
expressions. Although VLSI believes that these statements are based on reasonable assumptions, they are subject to numerous factors, risks and uncertainties that could cause actual results and
outcomes to be materially different from those stated or projected. Those factors, among others, could cause actual results and outcomes to differ materially from the results and outcomes stated or
projected in, or implied by, the forward-looking statements. You should understand that forward-looking statements are not guarantees of results or outcomes. New risks and uncertainties arise from time to
time, and VLSI Research can not predict those events or how they may affect you, the reader. VLSI Research Inc does not have any intention or obligation to update forward-looking statements after the
date of this report.
No part of this report may be used in any legal proceedings nor may any of these materials or the information contained therein be disclosed to any third party, including investors or affiliated firms belonging
to investors, outside directors or to your affiliated companies, or reproduced or transmitted to any third party, in any form or by any means – mechanical, electronic, photocopying, duplication, microfilming,
videotape, verbally or otherwise – without the prior written permission of VLSI Research.
The Chip Insider®, The Industry Pulse Pro®, and the CSS 10 BEST logo are registered trademarks of VLSI Research Inc. All other trademarks, service marks, and logos are the property of their respective
owners.

VLSIresearch

Customer Satisfaction Survey 2016

9
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.