Advantest crests the 9.0 pinnacle

Advantest crests the 9.0 pinnacle

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Description: Advantest crests 9.0 pinnacle in VLSIresearch’s 2015 10 BEST Large Suppliers of Chip Making Equipment and the 2015 THE BEST Test Equipment Suppliers. Earns its 27th consecutive ranking as a top IC test equipment supplier. Commitment for high-quality, reliable, and advanced test equipment is critical for successful customer satisfaction results.

Trusted supplier to large diverse customers in SOC, MPU, and memory markets. Exceptional engineering capability in product and application engineering as well as customer service. Excellent, high performance products create an indestructible basis for customer satisfaction leadership.

Advantest’s technological history of delivering exceptional solutions and products shows a remarkable commitment to its customers.

 
Author: Risto Puhakka (Fellow) | Visits: 3431 | Page Views: 4484
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
crests the 9.0 pinnacle
VLSIresearch Customer Satisfaction Survey 2015

VLSIresearch … intelligence to make better decisions faster

Copyright © 2015 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest Earns 27th Consecutive Ranking
as a Top IC Test Equipment Supplier
• A leading producer of automatic test
equipment (ATE), Advantest is rated
highly by customers in VLSIresearch’s
2015 10 BEST Large Suppliers of
Chip Making Equipment
– Crosses 9.0 rating line for the first time

• Advantest’s consistent work serving
customers has kept the company in
the top supplier rankings for decades
– Advantest’s commitment for high-quality,
reliable, and advanced test equipment is
critical for successful customer satisfaction
results

VLSIresearch

Customer Satisfaction Survey 2015

2
Copyright © 2015 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest’s Approach to Customer Satisfaction
• Advantest is a trusted supplier of test solutions
to large diverse customers in SOC, MPU, and
memory markets
– Exceptional capabilities to serve varied demands
from Fabless, IDM, and OSAT companies

• Exceptional engineering capability in product
and application engineering as well as customer
service
– Focus on solving customer problems
– Creates high customer trust in Advantest

• Excellent, high performance products create an
indestructible basis for customer satisfaction
leadership

VLSIresearch

Customer Satisfaction Survey 2015

3
Copyright © 2015 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Like about Advantest
• Improves ratings in 14 of the 15
rating categories
• Earns highest rating of all 10 BEST
Large Chip Making Equipment
Suppliers in:
– field engineering support

• Achieves its highest scores in









technical leadership
recommend supplier
trust in supplier
field engineering support
product performance
usable performance
quality of results
uptime

VLSIresearch

Customer Satisfaction Survey 2015

4
Copyright © 2015 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers are Saying
• High performance partner with decades of
commitment to customers
– Always taking long-term view to support the
customer

• Razor-sharp focus on customer success:
– Dedicated to building customer relationships
with highest level of cooperation
– Capability to drive throughout the
organization



Exceptional products
– High productivity and reliability
– High technical capabilities



Leading and recognized support
– Known for engineering reliability into the tool

VLSIresearch

Customer Satisfaction Survey 2015

Customer comments:

 Advantest has been very aggressive in supporting our
needs over the past 18months in new product
launches. They have a very solid product offering.
 Advantest supplies excellent support and service from
sales through implementation and beyond.
 After-sales support is great especially for test platform
conversion from Tester A to Advantest T2000
multisite conversion.
 Excellent customer support from company
representative. Equipment highly capable and
reliable.
 Excellent support and capability. Works hard to
deliver on commitments.
 I have used these systems for the last 15 years.
Reliable ATE system. Easy to use , little coding
required. User friendly GUI interface. Support from
application.
 Fast support, good performance even if the tool is
quite old, uptime near 99%, good communication
between European site and Japan headquarters in
case escalation for problem solving is needed.
5
Copyright © 2015 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest’s Performance Among Peers
• Improves rating 16 basis points to
retain second position among test
suppliers
• Excels in all rating categories and
attains a 9.0 or higher rating in 12
categories
• Advantest’s technological history
of delivering exceptional
solutions and products shows a
remarkable commitment to the
success of its customers

VLSIresearch

Customer Satisfaction Survey 2015

6
Copyright © 2015 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Advantest

About VLSIresearch

A world-class technology company, Advantest is the
leading producer of automatic test equipment (ATE)
for the semiconductor industry and a premier
manufacturer of measuring instruments used in the
design and production of electronic instruments and
systems. Its leading-edge systems and products are
integrated into the most advanced semiconductor
production lines in the world. The company also
focuses on R&D for emerging markets that benefit
from advancements in nanotech and terahertz
technologies, and has introduced multi-vision
metrology scanning electron microscopes essential
to photomask manufacturing, as well as a
groundbreaking 3D imaging and analysis tools.
Founded in Tokyo in 1954, Advantest established its
first subsidiary in 1982, in the USA, and now has
subsidiaries worldwide.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.advantest.com

VLSIresearch

Customer Satisfaction Survey 2015

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Copyright © 2015 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2015 Customer Satisfaction Survey
VLSIresearch received feedback from more than 96% of the chip market, 82% of the subsystems market, and 32% of the solar
market for this year’s survey. The survey spanned two and half months and covered five languages. Worldwide participants were
asked to rate equipment suppliers among fifteen categories based on three key factors: supplier performance, customer service,
and product performance. Total supplier sample size of 3,842 with 57,207 ratings.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of: semiconductor equipment, solar equipment, and subsystems. The 10 BEST and THE BEST
awards provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
•Fab, Test and Assembly equipment ratings are grouped together for an overall rating for each supplier
•Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets for chip making equipment suppliers, as well as suppliers in adjacent
markets:
•Fab, Test, and Assembly
•Subsystems and Other Markets
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
•10 BEST and THE BEST
•Specialized areas of Fab: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, and Other Fab
•Adjacent markets: Subsystems, Solar, and Other Markets

VLSIresearch

Customer Satisfaction Survey 2015

8
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Customer Satisfaction Survey 2015

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