Technoprobe wins first THE BEST award

Technoprobe wins first THE BEST award

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Description: Technoprobe, a world leader in advanced probing solutions, achieves THE BEST award for the first time .

 
Author: Risto Puhakka (Fellow) | Visits: 170 | Page Views: 562
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
wins first THE BEST award
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Technoprobe awarded THE BEST
Supplier in Subsystems
• Technoprobe, a world leader in
advanced probing solutions,
achieves THE BEST award for the
first time
• Receives 5 VLSI Stars by
customers
– with an exceptional rating of 9.23
• Technoprobe is on an aggressive
growth strategy supported with worldclass customer satisfaction in all
customer regions

VLSIresearch

Customer Satisfaction Survey 2017

SUBSYSTEMS

VLSI Stars

FormFactor
SV TCL
Xcerra
Japan Electronic Materials
VAT
Copyright © 2017 VLSIresearch. All rights reserved.

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Technoprobe’s Approach to Customer Satisfaction
• Strategic partner for customers’
overall success
– Specialize in advanced probe card
technology
– Roadmaps through customer
collaboration

• Extensive product portfolio to meet
customers’ test needs
– High performance
– High reliability

• Innovation and technical leadership
to drive performance and yield
– Customer solution focused innovation

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about Technoprobe in 2017






Technoprobe excels in all areas with
ratings of 9.0 and greater in all 13 rating
categories
Customers honor Technoprobe with an
average rating of 9.4 across the
categories in Supplier Performance
Highest scores, ranked








technical leadership
trust in supplier
recommend supplier
commitment
partnering
support after sales
quality of results

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
• Customer Relationships
– developing to emerging customer needs
– customer relationship driven
– values committed partnerships

Customer comments:




• Excellent Products
– easily addresses customer needs with
variety of products
– high-level quality
– consistent high performance

• Good Service
– customer focused go-to supplier
– team oriented support
– responsive to customer requests

VLSIresearch

Customer Satisfaction Survey 2017









We have been using their products for the last 6-8 years
and they have become one of our go to suppliers for
emerging probe needs.
Technoprobe has built a strong relationship with my
company and is committed in the partnership. Together we
have made some great successes for our manufacturing
sites and continue to make improvements together.
EXCELLENT SUPPORT, SERVICE, AND PRODUCTS.
Technoprobe proposes a large range of products to
address all our technological demands (High parallelism,
high current, very small pitch, force control, ...) Orders are
always delivered "on time" with a high level of quality and
we have a very good partnership.
Fully satisfied with quality and service provided.
We have a very good working relationship with
Technoprobe. Prompt quotes, prompt delivery,
consistently high performance.
Good service, strong team support, well quality product.

5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Technoprobe’s Performance Among Peers in 2017
• Receives highest score of all THE
BEST Subsystems Suppliers in
– technical leadership
– commitment
– quality of results

• Customers award Technoprobe with
an outstanding rating of 9.5 in
technical leadership
• Technoprobe’s five-star customer
satisfaction is based on customer
focused innovation and drives
market-beating performance

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Technoprobe

About VLSIresearch

Technoprobe is a microelectronics industry leader in
the design, development, manufacture, sale and
support of advanced semiconductor wafer probe
cards. Probe cards are complex systems at high
technology necessary to test chips of the greater
semiconductor producers in the world. Therefore, we
are an essential cog in this wonderful industrial field
that keeps changing and improving the everyday life
of everyone.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business,
and
economic
aspects
within
semiconductor,
nanotechnology,
and
related
industries. VLSIresearch provides intelligence for
faster and better decision making in the areas of
semiconductors, photovoltaics, LEDs, manufacturing,
materials, and critical subsystems. VLSIresearch
was founded in 1976.

www.technoprobe.com

www.vlsiresearch.com

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to