ASM Pacific Technology wins triple crown first time

ASM Pacific Technology wins triple crown first time

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Description: ASM Pacific Technology, the world leader in the supply of semiconductor assembly and packaging equipment, receives 4˝ VLSI Stars in VLSIresearch’s 2017 10 BEST Large Suppliers of Chip Making Equipment. .

 
Author: Risto Puhakka (Fellow) | Visits: 401 | Page Views: 827
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
wins triple crown first time
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASM Pacific Technology Awarded
10 BEST Supplier
• ASM Pacific Technology, the world
leader in the supply of semiconductor
assembly and packaging equipment,
receives 4½ VLSI Stars
– with a strong score of 8.55
– debuts as RANKED 1st in assembly
equipment

• Customers appreciate ASMPT’s costeffective assembly and packaging
technology, focus on new products
through R&D, and great field
engineering capabilities

VLSIresearch

Customer Satisfaction Survey 2017

LARGE SUPPLIERS OF
CHIP MAKING EQUIPMENT

VLSI Stars

Advantest
Teradyne

ASML
Hitachi Kokusai Electric
Applied Materials
Lam Research
Tokyo Electron
Hitachi High-Technologies
Copyright © 2017 VLSIresearch. All rights reserved.

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASM Pacific Technology’s Approach to
Customer Satisfaction
• Market-driven and customer-oriented company
– High quality, innovative, and cost effective products
– Reliable, responsive, and professional customer service
• Delivered by strategically located field engineering teams

• Leadership in cost-effective technology for diverse
customer base
– Varied customers in LED, Power, and IC segments
– Continuous investment in new markets
• Strong focus on advanced packaging applications

– Systematic new product introductions
– Close ties with clients for new technology as well as ongoing production
• Valuable quality and service-oriented partner

• Continued commitment in R&D investment
– Enabling cost-effective technology introductions

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about
ASM Pacific Technology in 2017
• ASM Pacific Technology improves scores
in 5 rating categories






spares support by 40 basis points
trust in supplier by 10 basis points
partnering by 10 basis points
overall value by 10 basis points
software by 10 basis points

• Receives an 8.1 or higher in all 15 rating
categories
• Highest scores, ranked





partnering
field engineering support
trust in supplier
support after sales

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
Customer comments:

• Strong Equipment Performance
user-friendly equipment
stability
no quality problems
user friendly

Responses based on kindness and professionalism of the sales
manager. Satisfied with the excellent performance of the
equipment.



16 year relationship with this company and have always been
well supported.



The satisfaction of the equipment performance and the service
satisfaction is very good.



ASM Pacific’s technical & process support is superior to other
competitors.



Good technical and service support from team.



Equipment performance is stable, low consumption of spare
parts, and no quality problems.



Good support technically and service.



ASM is very supportive in term of technical, urgency, and parts
replacement.










The machine is friendly for user.

• Customer Support
– superior technical and process support
– dedicated to customer urgency
– professional sales

• Long-Term Relationships
– very supportive
– kindness and professionalism with all
forms of communication

VLSIresearch

Customer Satisfaction Survey 2017

5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASM Pacific Technology’s Global Presence
• ASM Pacific Technology is a
globally recognized equipment
supplier
• Receives most of its surveys
from China and Rest of the
World
– China with a rating average of 8.95
– Rest of the World with a rating
average of 6.87

• ASM Pacific Technology’s
– Highest score is from Europe
– Average rating increases in both
China and Korea

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About ASM Pacific Technology

About VLSIresearch

ASM Pacific Technology Limited (“ASMPT”) (stock
code: 0522), With a global presence in over 30
countries, ASMPT leverages its strong network and
infrastructure, resources and talents to grow its key
businesses in Back-end Equipment, Materials and SMT
Solutions. ASMPT, founded in 1975, is the only
company in the world that offers high-quality equipment
for all major steps in the electronics manufacturing
process - from carrier for chip interconnection to chip
assembly and packaging to SMT. No other supplier
offers a comparable range and depth of process
expertise.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.asmpacific.com

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to