Teradyne sets customer satisfaction standards

Teradyne sets customer satisfaction standards

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Description: Teradyne, the largest supplier of automatic test equipment (ATE) is RANKED 1st by its customers for the fourth year in a row.

 
Author: Risto Puhakka (Fellow) | Visits: 1224 | Page Views: 1624
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
sets customer satisfaction standards
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Teradyne Awarded RANKED 1st
10 BEST Supplier
• Teradyne, the largest supplier of
automatic test equipment (ATE),
RANKED 1st by its customers for
the fourth year in a row
– 2016 10 BEST Large Chip Making
Equipment Suppliers
– THE BEST Test Equipment Suppliers

• Customers continue to reward
Teradyne’s performance with
winning ratings
– Leadership in test technology,
product performance, and strong
customer partnerships are the core
for strong ratings

VLSIresearch

Customer Satisfaction Survey 2016

2
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Teradyne’s Approach to Customer Satisfaction
• Teradyne’s original vision to automate production
tasks to improve accuracy, repeatability, and
lower costs continue to drive the company
• Extraordinarily focused engineering and product
company
– They just do test… cost effectively
– Results in exceptionally high customer satisfaction
• Teradyne’s engineering talent is dedicated to provide
the best test solutions
• History of being a pioneer in adopting new technologies

• Teradyne continues to be the test leader:
– Delivering economical & value-driven test solutions
– Building strong long-term partnerships to benefit customers

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Customer Satisfaction Survey 2016

3
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Like about Teradyne
• Excels in all areas with ratings
greater than 9.0 in all 15 rating
categories
• Earns highest score of all 10 BEST
Large Chip Making Equipment
Suppliers in 12 categories
• Earns its highest scores in










recommend supplier
trust in supplier
technical leadership
commitment
field engineering support
product performance
usable performance
quality of results
overall value

VLSIresearch

Customer Satisfaction Survey 2016

4
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers are Saying
Teradyne continues track record of
long-term commitment to customer
success:
• Dedicated supplier and business
partner






Focused on lasting benefits for customers
Reliable supplier
Technical solutions
Delivers value to customers
Excellent support

• Excellent quality and technical
capability

VLSIresearch

Customer Satisfaction Survey 2016

Customer comments:
 Continued solid support from Teradyne for both before and
after sale. Team is very accessible and stays in constant
contact with us. Team works very hard on solutions to
business challenges for our company. I have seen very
creative solutions coming from Teradyne which
continuously shows they understand the market challenges.
 Excellent support, capability, responsiveness and aftersales service. Documentation is second to none for these
excellent products.
 Long-term partnership and stable service support rendered.
 Teradyne has an excellent track record for service and
support in my estimation. They have consistently delivered
parts and service both effectively and efficiently.
 Teradyne team’s response is timely and knowledgeable of
our company & our customer's needs and we have received
excellent support.
 Ease of use, technical capabilities and quality of the tester
are the main reasons.
 Management has commitment to a quality mindset and this
culture has proliferated throughout the organization.

5
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Teradyne’s Performance Among Peers
• Improves rating 4 basis points for an
incredible 9.26 rating
– Retains number 1 spot among Test Suppliers

• Achieves highest rating among 2016
Test Equipment Suppliers in 13 of the
15 categories
• Teradyne’s 55 years of focus on
reliable, dependable electronic test
equipment strong enough to serve the
needs of high-volume production test
continues to deliver the highest
customer satisfaction

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Customer Satisfaction Survey 2016

6
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Teradyne

About VLSIresearch

Teradyne (NYSE:TER) is a leading supplier of
automation equipment for test and industrial
applications. Teradyne Automatic Test Equipment
(ATE) is used to test semiconductors, wireless
products, data storage and complex electronic
systems,
which
serve
consumer,
communications, industrial and government
customers. Our Industrial Automation products
include Collaborative Robots used by global
manufacturing and light industrial customers to
improve quality and increase manufacturing
efficiency. In 2015, Teradyne had revenue of
$1.64
billion
and
currently
employs
approximately 4,200 people worldwide.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.teradyne.com

VLSIresearch

Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the VLSIresearch 2016 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.

The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

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Customer Satisfaction Survey 2016

8
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

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