Teradyne tops the list, earns five stars, rated THE BEST ATE supplier

Teradyne tops the list, earns five stars, rated THE BEST ATE supplier

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Description: Teradyne, the largest supplier of automatic test equipment (ATE), RANKED 1st in the 2017 10 BEST Large Chip Making Equipment Suppliers. .

 
Author: Risto Puhakka (Fellow) | Visits: 1848 | Page Views: 2395
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
tops the list, earns five stars
rated THE BEST ATE supplier
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Teradyne Awarded RANKED 1st
10 BEST Supplier
• Teradyne, the largest supplier of automatic test
equipment (ATE), RANKED 1st in the:
– 2017 10 BEST Large Chip Making Equipment
Suppliers
• For the 5th consecutive year
• Among an elite group of companies awarded as a 10
BEST supplier since the survey’s inception 29 years ago

– Customers rate it THE BEST Test Equipment
Supplier of 2017

• Customers highly value Teradyne’s focus on
partnerships with innovative solutions to the
future of test and automation

LARGE SUPPLIERS OF
CHIP MAKING EQUIPMENT

VLSI Stars

Advantest
ASML
ASM Pacific Technology
Hitachi Kokusai Electric
Applied Materials
Lam Research
Tokyo Electron
Hitachi High-Technologies
Copyright © 2017 VLSIresearch. All rights reserved.

– Teradyne’s leadership in these areas are the core
strengths behind its exceptional customer
satisfaction

VLSIresearch

Customer Satisfaction Survey 2017

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Teradyne’s Approach to Customer Satisfaction
• Automate production tasks to improve accuracy,
repeatability, and relentlessly lower cost
• Focus on delivering competitive advantage to the
world's leading electronics companies
– Have the best engineering talent dedicated to
providing the best test solutions
• makes them accountable to customer results

– Be the pioneer in adopting new technologies
• makes them reliable, robust, and scalable
• makes them user friendly for fast time-to-solution

• Teradyne continues to be the test leader
– Delivering economical & value-driven test solutions
– Building strong long-term partnerships to benefit customers
– Converting Customer Satisfaction into significant market share
gains

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about Teradyne in 2017
• Shines in all areas with ratings of
9.0 or greater in all 15 rating
categories
• Earns highest score of all 10 BEST
Large Chip Making Equipment
Suppliers in 12 categories
• Highest scores, ranked










recommend supplier
trust in supplier
usable performance
technical leadership
commitment
product performance
quality of results
overall value
uptime

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
Teradyne holds long-term commitment to
customer success:
• Exceptional supplier
– Customer focused and trusted partner
– Leading technology

• Values Customers
– Great after-sales support
• Knowledgeable & “readily available” support

– Frequent communication
– Always helpful

• Dependable Products
– “The most reliable”
– Easy use, stable, & flexible
– User-friendly and effective software

VLSIresearch

Customer Satisfaction Survey 2017

Customer comments:
 Ease of use of the product and its perfection degree,
evaluation of information from business partners and
communication frequency.
 Teradyne ATE is very trustworthy, deserving the highest score.
 Teradyne has really given us great support while we have
been using their test systems. They have had applications
support readily available for us whenever we have questions.
They gave us shortened lead times for things that we
purchased from them. Everyone in the company seemed
committed to helping us meet our production ramp timelines.
 Teradyne has been great to work with on this platform. They
have done a lot to help us and to get other products to work on
this tester giving us more flexibility on using this system.
 It is the most reliable semiconductor testing equipment and the
support of the company is excellent.
 Stable and reliable, leading technology, good after-sales
support.
 High performance for test and results are more reliable
compared to other commercial test systems. Above all it is
user friendly both in software and hardware.

5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Teradyne’s Performance Among Peers
• Tops the list earning an incredible 5
VLSI Stars with a 9.16 rating
– The highest rating among all Test Suppliers

• Achieves the highest rating among all
2017 Test Equipment Suppliers in 13 of
the 15 categories
– Customers are voting with their wallets,
giving Teradyne market share gains in
SoC and memory ATE

• Teradyne has the customer satisfaction
leadership with a
– 56-year track record of
• delivering advanced technology
• exceeding high-volume production needs

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Teradyne

About VLSIresearch

Teradyne (NYSE:TER) is a leading supplier of
automation equipment for test and industrial
applications. Teradyne Automatic Test Equipment
(ATE) is used to test semiconductors, wireless
products, data storage and complex electronic
systems,
which
serve
consumer,
communications, industrial and government
customers. Our Industrial Automation products
include Collaborative Robots used by global
manufacturing and light industrial customers to
improve quality and increase manufacturing
efficiency. In 2016, Teradyne had revenue of
$1.75
billion
and
currently
employs
approximately 4,300 people worldwide.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.teradyne.com

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1 st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to