ASM Pacific Technology ranks among the top 5 suppliers

ASM Pacific Technology ranks among the top 5 suppliers

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Description: ASM Pacific Technology, the world leader in the supply of semiconductor assembly and packaging equipment, is ranked among the top 5 suppliers.

 
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Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
ranks among the top 5 suppliers
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASM Pacific Technology Awarded
10 BEST Supplier
• ASM Pacific Technology, the world
leader in the supply of semiconductor
assembly and packaging equipment,
is rated in VLSIresearch’s 2016 10
BEST Large Suppliers of Chip Making
Equipment
– with a strong score of 8.56

• ASMPT consistently being ranked in
the customer satisfaction survey
demonstrates confidence in their
strength of customer service and
quality of products

VLSIresearch

Customer Satisfaction Survey 2016

2
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASM Pacific Technology’s Approach to
Customer Satisfaction
• Leadership in cost-effective technology
– Systematic new product introductions
– Continuous investment in new markets
– Close ties with clients for new technology as well as ongoing production
• valuable quality and service-oriented partner

• Market-driven and customer oriented company
– High quality, innovative, and cost effective products
– Reliable customer service
• Delivered by strategically located field engineering teams

• Continued commitment in R&D investment
– Enabling cost effective technology introductions

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Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about
ASM Pacific Technology in 2016
• ASM Pacific Technology excelled in
supplier performance categories with
an average rating of 8.7
• Earned 8.5 or higher in 13 of the 15
rating categories
• Achieved its highest scores in







recommend supplier
commitment
field engineering support
support after sales
partnering
process support

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Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2016
• Excellent customer support:
– Factory
– Field Service Engineering
– Quick response

• System leadership






Good technology & performance
Cost-effective solutions
High quality
System efficiency and capability
Overall satisfaction

• Rated highly on
– Commitment
– Support

VLSIresearch

Customer Satisfaction Survey 2016

Customer comments:


Support is the best.



Excellent support from factory.



Satisfied with this machine overall.



The machine performance and field support are very good.



Very supportive field support and good bonding ability observed.



Equipment is for the convenience of the operator, technology
performance, and equipment.



Field engineering support is excellent.



Good field service support.



Excellent performance for small die, high density lead frame.



Quick support and good equipment performance.



Very competitive total cost solutions and high quality.

5
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASM Pacific Technology’s Performance
Among Peers
• ASM Pacific Technology is recognized
as one of THE BEST suppliers of 2016
for assembly and test equipment
• Debuts in THE BEST test equipment
category
– with a score of 8.23

• Customers rate ASMPT highly based
on cost-effective technology
development, commitment to new
products through R&D, and effective
field engineering

VLSIresearch

Customer Satisfaction Survey 2016

6
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About ASM Pacific Technology

About VLSIresearch

ASM Pacific Technology, as a global technology and
market leader, develops and provides leading edge
solutions and materials for semiconductor assembly
and packaging industries, as well as surface mount
technology solutions in a wide range of end-user
markets including electronics, mobile communications,
automotive, industrial, LED and solar energy. ASMPT
consistently invests in R&D to provide customers with
innovative and cost-efficient solutions and systems that
help them to achieve higher productivity, greater
reliability and enhanced quality.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.asmpacific.com

VLSIresearch

Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2016 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

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Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

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