ASML reigns as leading lithography supplier

ASML reigns as leading lithography supplier

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Description: ASML, the leading supplier of lithography equipment, is rewarded with 4 VLSI Stars. .

 
Author: Risto Puhakka (Fellow) | Visits: 488 | Page Views: 972
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
reigns as leading lithography supplier
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASML is awarded 10 BEST, THE BEST,
and RANKED 1st awards
• ASML, the leading supplier of
lithography equipment, is rewarded
with 4½ VLSI Stars
– improves 10 BEST score to 8.98

• ASML’s 20th consecutive
appearance in the VLSIresearch
10 BEST
• ASML’s performance with high
levels of customer satisfaction
leads the large wafer fab
equipment suppliers

VLSIresearch

Customer Satisfaction Survey 2017

LARGE SUPPLIERS OF
CHIP MAKING EQUIPMENT

VLSI Stars

Advantest
Teradyne

ASM Pacific Technology
Hitachi Kokusai Electric
Applied Materials
Lam Research
Tokyo Electron
Hitachi High-Technologies
Copyright © 2017 VLSIresearch. All rights reserved.

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASML’s Approach to Customer Satisfaction


ASML’s value is driven through high-volume
manufacturing productivity in lithography and metrology






Productivity leadership turns an otherwise difficult and expensive
technology into real value for customers
Levers the best-in-class hardware and software integration
Facilitates faster time-to-market for customers

ASML’s customer satisfaction leadership is established
through excellence in productivity, technology, and
customer relationships
– The best talent in science and engineering is the core of its
great performance
– Global supply chain enables ASML to focus on designing and
integrating the best lithography systems



Technology leadership is established through careful
customer collaboration for the best lithography and
metrology options at the right time

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about ASML in 2017
• Earns highest ratings among all 10 BEST
Large Chip Making Equipment Suppliers in
technical leadership, partnering, and field
engineering support
• Improves scores in 6 rating categories







partnering by 50 basis points
process support by 30 basis points
field engineering support by 30 basis points
spares support by 30 basis points
uptime by 20 basis points
overall value by 10 basis points

• Highest scores, ranked





technical leadership
partnering
recommend supplier
field engineering support

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
ASML reigns as leading supplier in
lithography equipment
• Strong technical leadership
– state of the art equipment
– meets user needs

• Committed to Customers
– good partnership
– awesome support after sales
– active customer support

• Superior Equipment
– immediate troubleshooting feedback
– splendid machine performance

VLSIresearch

Customer Satisfaction Survey 2017

Customer comments:
 Superior equipment performance and active customer
support.
 Technical LEADERSHIP is strong.
 Excellent customer service, good support from ASML/ 1st
line and immediate feedback of troubleshooting issue from
ASML, good service with a quick response.
 ASML is leading company in lithography field. HVM
support for install base is also very strong. They keep
developing state of the art technology to meet user needs.
Very close collaboration is also valuable to each other to
align target.
 ASML is leading supplier of lithography, splendid machine
performance and high quality service support.
 The top supplier in Lithography scanner and patterning
solution.
 As a leader in Litho, excellent product performance and
support.
 ASML's support after sales is awesome and has good
partnership with its customers.

5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

ASML’s Performance Among Peers
• Earns RANKED 1st award in
Lithography Equipment for 5th
consecutive year
• Leads in three THE BEST Supplier
categories
– 4½ VLSI Stars in both
• THE BEST Suppliers of Fab Equipment
• THE BEST Suppliers of WFE to Foundation
Chip Makers

– 5 VLSI Stars in THE BEST Suppliers of
WFE to Specialty Chip Makers

• Customers appreciate ASML’s
highest levels of performance in
lithography and metrology as
evidenced with strong of customer
satisfaction results

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About ASML

About VLSIresearch

ASML is one of the world’s leading manufacturers of
chip-making equipment. Our vision is to enable
affordable microelectronics that improve the quality of
life. To achieve this, our mission is to invent, develop,
manufacture and service advanced technology for hightech lithography, metrology and software solutions for the
semiconductor industry. ASML's guiding principle is
continuing Moore's Law towards ever smaller, cheaper,
more powerful and energy-efficient semiconductors. This
results in increasingly powerful and capable electronics
that enable the world to progress within a multitude of
fields, including healthcare, technology, communications,
energy, mobility, and entertainment. ASML is a
multinational company with offices in 60 cities in 16
countries, headquartered in Veldhoven, the Netherlands.
We employ more than 17,000 people on payroll and
flexible contracts (expressed in full time equivalents).
ASML is traded on Euronext Amsterdam and NASDAQ
under the symbol ASML.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision making
in the areas of semiconductors, photovoltaics, LEDs,
manufacturing, materials, and critical subsystems.
VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.asml.com

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to