FormFactor top probe card supplier for three consecutive years

FormFactor top probe card supplier for three consecutive years

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Description: FormFactor, a leading supplier of probe cards, achieves RANKED 1st and THE BEST awards for a third year.

 
Author: Risto Puhakka (Fellow) | Visits: 1367 | Page Views: 1809
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
top probe card supplier for three
consecutive years
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Top Rated Supplier in Subsystems
• FormFactor, a leading supplier of
probe cards, achieves RANKED 1st
and THE BEST awards for third year
• Earns highest score of all RANKED 1st
suppliers in
– partnering
– process support

• FormFactor continued its role as a
high-performance probe card supplier
with innovative technology to solve
production test challenges

VLSIresearch

Customer Satisfaction Survey 2016

2
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

FormFactor’s Approach to Customer Satisfaction
• Customer Collaboration
– Aggressive R&D investments in wafer test
technology
– Partnerships with customers through design
process with time to market focus

• Excellent Products & Service
– Worldwide support
– Innovative wafer test products
– Focus on high productivity solutions

• Technical leadership
– Advanced wafer test technology with highest
quality
– Leading probe card technology to solve
customers technical and cost challenges

VLSIresearch

Customer Satisfaction Survey 2016

3
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2016
• Product and technology leadership
– Focus on customer needs with technology
innovation
– Leading probe card supplier

• Strong partner for probe card technology
– Responsive and dependable supplier
– Strong partnerships with customers
– Good customer relationships create high
levels of trust

• Outstanding support and products
– High quality and reliable products
– Responsive

Customer comments:














VLSIresearch

Customer Satisfaction Survey 2016

FormFactor is always willing to go the extra mile to help
when needed.
Good technology and great support.
FormFactor is one of our company’s strongest Probe Card
suppliers. We use them in a variety of different spaces and
they perform well and have support to address any issues.
FormFactor is leading the industry in probe card
technology innovation. Their continued partnership and
support is critical to our success.
Very happy with FormFactor as our probe card supplier.
FormFactor is a solid supplier with a good product. In the
end, they always stand behind their product.
Quality and good after-sales service.
Good service in Taiwan, very quick response and
feedback if we have any question. Always face problems if
encountered.
Formfactor always delivers best Quality!
Good after sales support and reliable product.

4
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about FormFactor in 2016
• Increased rating by 10 basis
points to a score of 9.21
– All rating categories 9.0 and above

• Improvement in 6 rating
categories1
• Achieved its highest scores in:






1 Overall

technical leadership
partnering
commitment
trust in supplier
process support
support after sales
value replaced cost of ownership in 2016

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Customer Satisfaction Survey 2016

5
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

FormFactor’s Performance Among Peers in 2016
• Receives highest score of all
Probe Card Suppliers in 14 of the
15 rating categories and tied for
highest in the 15th category
• FormFactor mastered the
balance between delivering
advanced high-performance
probe card technology with high
value and cost-effective
solutions, combined with
excellent technical service and
support

VLSIresearch

Customer Satisfaction Survey 2016

6
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About FormFactor

About VLSIresearch

FormFactor,
Inc.
(NASDAQ:
FORM)
helps
semiconductor manufacturers test the integrated
circuits (ICs) that power consumer mobile devices, as
well as computing, automotive and other applications.
The company is one of the world’s leading providers of
essential wafer test technologies and expertise, with
an extensive portfolio of high-performance probe cards
for DRAM, Flash and SoC devices. Customers use
FormFactor’s products and services to lower overall
production costs, improve their yields and enable
complex next-generation ICs. Headquartered in
Livermore, California, the company services its
customers from a network of facilities in Europe, Asia
and North America.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.formfactor.com

VLSIresearch

Customer Satisfaction Survey 2016

7
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the VLSIresearch 2016 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

VLSIresearch

Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

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