SV TCL rewarded with 100% loyalty from customers

SV TCL rewarded with 100% loyalty from customers

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Description: SV TCL, one of the world’s leading suppliers of high-performance probe cards, achieves THE BEST award for fourth consecutive year. .

 
Author: Risto Puhakka (Fellow) | Visits: 941 | Page Views: 1412
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
rewarded with 100% loyalty from
customers
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

SV TCL’s customers are 100% loyal
• SV TCL, a leading provider of
innovative, high performance Probe
Card Solutions, achieves THE BEST
award for the fourth consecutive year
• This year 100% of respondents said
they would return to SV TCL for their
probe card needs
– 25% higher than 2013
• Customers validate that SV TCL is a
greatly-valued probe card supplier with
high levels of customer satisfaction and
loyalty

VLSIresearch

Customer Satisfaction Survey 2016

2
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

SV TCL’s Approach to Customer Satisfaction
• Innovative provider of high performance
probe card solutions
– Broad product line for diversified applications in
Logic, LCD, and CIS devices
– Customer focused

• Leadership in value
– Combining engineering, sales, customer
service, manufacturing, and quality assurance
with competitive pricing

• Strong worldwide infrastructure
– Manufacturing, sales & support, spanning the
China, Europe, Japan, Singapore, Taiwan, US
and Vietnam regions

VLSIresearch

Customer Satisfaction Survey 2016

3
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

SV TCL’s Global Presence in 2016
• SV TCL receives its highest
score from North America, this
is also where they received the
most surveys
– earns higher than a 9.0 in every
category from North America

• Commitment is its highest rating
in North America and ties with
spares support in Taiwan
• Its average rating in Europe
increased 38 basis points

VLSIresearch

Customer Satisfaction Survey 2016

4
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2016
• Excellent supplier performance
– High levels of commitment
– Deep levels of partnering from R&D to
volume production
– Friendly and accommodating business
practices
– Competitive pricing

• Exceptional customer service
– Responsive organization
– Outstanding technical and sales support

Customer comments:








• Results-oriented products
– High reliability and quality
– High value probe cards

VLSIresearch

Customer Satisfaction Survey 2016



[We like] the degree of support provided by the supplier via
internal research and development and/or by working
closely with our company to ensure that the product
achieves the manufacturing results desired, as
differentiated from the product’s raw performance.
We have had a long time relationship with this supplier,
and customer service, quality and cost has been very
good.
Excellent customer service and good quality with
competitive pricing.
SV has continuously provided excellent products and
service.
SV TCL has been very responsive to our needs, has
provided exceptional customer service, and produces a
good product at a competitive price.
They offer good support, and are very friendly, helpful, and
easy to contact.

5
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about SV TCL in 2016
• Tied for highest score of all
subsystems suppliers in
– commitment

• Earned its highest scores in





commitment
recommend supplier
trust in supplier
product performance

• Customers value SV TCL as a highly
customer-oriented supplier, awarding
an outstanding 9.3 in commitment
and an average rating of 9.0 in the
Supplier Performance categories

VLSIresearch

Customer Satisfaction Survey 2016

6
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About SV TCL

About VLSIresearch

SV TCL is a wholly-owned subsidiary of Ellipsiz Ltd
and operates manufacturing, sales & support facilities
in China, Europe, Japan, Singapore, Taiwan, the US
and Vietnam.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business,
and
economic
aspects
within
semiconductor,
nanotechnology,
and
related
industries. VLSIresearch provides intelligence for
faster and better decision making in the areas of
semiconductors, photovoltaics, LEDs, manufacturing,
materials, and critical subsystems. VLSIresearch
was founded in 1976.

SV TCL offers a diversified product line including
vertical, MEMS-based fine pitch vertical, spring pin
and cantilever probe cards for a wide variety of IC
test applications including Logic, SiP, CPU, GPU,
Microcontroller, WLCSP, LCD (IC Driver) & CMOS
Image Sensor. SV TCL also provides design &
application support services along with full turnkey
services for probe cards, direct dock and final test
applications. Its global customer base is comprised of
leading
chip
manufacturers,
fabless
design
companies, foundries and OSATs.

www.vlsiresearch.com

www.svprobe.com

VLSIresearch

Customer Satisfaction Survey 2016

7
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the VLSIresearch 2016 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

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Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

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