Hitachi Kokusai Electric customers award it a triple crown

Hitachi Kokusai Electric customers award it a triple crown

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Description: Hitachi Kokusaiís dedication to customer satisfaction rewarded with 4Ĺ VLSI Stars.

 
Author: Risto Puhakka (Fellow) | Visits: 467 | Page Views: 875
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
customers award it a triple crown
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Hitachi Kokusai is awarded 10 BEST,
THE BEST, and RANKED 1st awards
• Hitachi Kokusai’s dedication to
customer satisfaction rewarded with
4½ VLSI Stars
– strong score of 8.58
– secures triple crown of awards for 2nd year

• This is Hitachi Kokusai’s 20th
consecutive appearance in the
VLSIresearch 10 BEST
• Hitachi Kokusai’s customer
satisfaction over the years highlights
the appreciation and trust customers
place upon the company as a key
supplier

VLSIresearch

Customer Satisfaction Survey 2017

LARGE SUPPLIERS OF
CHIP MAKING EQUIPMENT

VLSI Stars

Advantest
Teradyne

ASML
ASM Pacific Technology
Applied Materials
Lam Research
Tokyo Electron
Hitachi High-Technologies
Copyright © 2017 VLSIresearch. All rights reserved.

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Hitachi Kokusai’s Approach to Customer Satisfaction
• Long-term leadership creates value
through its core technologies in highproductivity ALD/CVD/thermal deposition
provides basis for customer satisfaction
– Thermal thin film technologies for leading
edge semiconductor manufacturing
– Results in consistent customer satisfaction
leadership

• Highly respected independent
semiconductor equipment supplier
– Strong technology roots to serve customers

• Solid focus on customer service
– Supports high productivity and trust

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about Hitachi Kokusai
in 2017
• Earns an 8.3 or higher in all
categories
• Customers honor Hitachi Kokusai
with an average rating of 8.6
across the categories in Supplier
Performance, Customer Service,
and Product Performance
• Highest scores, ranked






recommend supplier
usable performance
process support
support after sales
product performance

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
• Customers appreciate Kokusai’s
support
– good vendor relationship
– always providing assistance
– trusted supplier

• Enthusiastic and supportive staff
– high levels of technical capability
– easy access and availability

• Machine Performance
– easy to use
– trusted after-sales service and
technical support

VLSIresearch

Customer Satisfaction Survey 2017

Customer comments:
 The performance of the machine production,
the machine is easy. [My ratings are due to
company’s] after-sales service and technical
support.
 Manufacturers cooperate happily.
 Suppliers of after-sales service and technical
support are very trusting!
 Tool's Performance and after sale's support Technical & Process.
 With the call, enthusiastic and active service.
 Appreciate Kokusai's support.
 Appreciate good vendor relationship.
 They always respond to my request for
assistance.
5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Hitachi Kokusai’s Performance Among
Peers
• Earns two 2017 THE BEST supplier
awards:
– 4½ VLSI Stars in Fab Equipment
Suppliers
– 4 VLSI Stars in WFE to Foundation Chip
Makers

• Receives RANKED 1st award in
Deposition for 2nd year in a row
• Hitachi Kokusai’s customers highly
appreciate the company for its core
mission:
– Create value through cutting-edge
deposition technologies with high
productivity

VLSIresearch

Customer Satisfaction Survey 2017

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Hitachi Kokusai Electric

About VLSIresearch

Hitachi Kokusai Electric Inc. (TSE: 6756),
headquartered in Tokyo, Japan, is a
company that engages in businesses
related to video, wireless communications,
and
semiconductor
manufacturing
equipment. Hitachi Kokusai Electric strives
to realize a society of security, safety and
happiness, creates value by applying
advanced technologies and pushes the
boundaries of tomorrow. Fiscal 2015
(ended March 31, 2016) consolidated net
sales totaled 180,740 million Yen ($1,652
million). Hitachi Kokusai Electric Inc. sets
the
goal of becoming the top global
company in the two areas of "Video and
Wireless Network Solutions" and "Ecoand Thin Film Processing Solutions".

VLSIresearch is an award-winning provider
of market research and economic analysis
on the technical, business, and economic
aspects
within
semiconductor,
nanotechnology, and related industries.
VLSIresearch provides intelligence for
faster and better decision making in the
areas of semiconductors, photovoltaics,
LEDs, manufacturing, materials, and critical
subsystems. VLSIresearch was founded in
1976.
www.vlsiresearch.com

www.hitachi-kokusai.co.jp

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused

THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems
The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to