Hitachi Kokusai Electric is honored with its highest score ever

Hitachi Kokusai Electric is honored with its highest score ever

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Description: Hitachi Kokusai achieves highest scores ever and earns its first triple crown of awards. .

 
Author: Risto Puhakka (Fellow) | Visits: 753 | Page Views: 949
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
honored with its highest score ever
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Hitachi Kokusai is awarded 10 BEST,
THE BEST, and RANKED 1st awards
• Customers reward Hitachi Kokusai’s
devotion to customer satisfaction
with an outstanding score of 8.80
– earning its first triple crown of awards

• This is Hitachi-Kokusai’s 19th
consecutive appearance in the
VLSIresearch 10 BEST
• Hitachi Kokusai is a highly
respected equipment supplier as
evidenced by its consistent
customer satisfaction performance
over the years

VLSIresearch

Customer Satisfaction Survey 2016

2
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Hitachi Kokusai’s Approach to Customer Satisfaction
• Kokusai has a solid customer satisfaction
track history
• Long history on high-productivity
ALD/CVD/thermal deposition provides
basis for equipment performance
– Strong focus on core technologies

• Highly respected member of Hitachi Group
– Strong technology roots to serve customers
– High supplier performance ratings evidence
high degree of trust and confidence by
customers

VLSIresearch

Customer Satisfaction Survey 2016

3
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about Hitachi Kokusai
in 2016
• Improved ratings in categories1
– with as much as 100 basis points in
partnering, 90 basis points in software,
and 80 basis points in process support

• Earned its highest scores in






1 Overall

recommend supplier
partnering
commitment
process support
field engineering support
usable performance
value replaced cost of ownership in 2016

VLSIresearch

Customer Satisfaction Survey 2016

4
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Hitachi Kokusai’s Performance Among
Peers
• Recognized as one of THE BEST fab
equipment suppliers of 2016
– with an increase of 55 basis points

• Earns high admiration from customers
by being awarded a RANKED 1st award
in Deposition
– first time earning the coveted RANKED
1st award

• Hitachi Kokusai’s core mission to
create value through advanced
deposition technologies with high
productivity is foundation for its high
customer satisfaction

VLSIresearch

Customer Satisfaction Survey 2016

5
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Hitachi Kokusai Electric

About VLSIresearch

Hitachi Kokusai Electric Inc. (TSE: 6756),
headquartered in Tokyo, Japan, is a
company that manufactures broadcasting
systems,
security
and
surveillance
systems, wireless communications and
information systems, and semiconductor
manufacturing equipment. Fiscal 2014
(ended March 31, 2015) consolidated net
sales totaled 183,632 million Yen ($1,528
million). Hitachi Kokusai Electric Inc. sets
the
goal of becoming the top global
company in the two areas of "Video and
Wireless Network Solutions" and "Ecoand Thin Film Processing Solutions".

VLSIresearch is an award-winning provider
of market research and economic analysis
on the technical, business, and economic
aspects
within
semiconductor,
nanotechnology, and related industries.
VLSIresearch provides intelligence for
faster and better decision making in the
areas of semiconductors, photovoltaics,
LEDs, manufacturing, materials, and critical
subsystems. VLSIresearch was founded in
1976.
www.vlsiresearch.com

www.hitachi-kokusai.co.jp

VLSIresearch

Customer Satisfaction Survey 2016

6
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the VLSIresearch 2016 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.

The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

VLSIresearch

Customer Satisfaction Survey 2016

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Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

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ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY or FITNESS FOR ANY PARTICULAR PURPOSE OR USE.
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Customer Satisfaction Survey 2016

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