Advantest continues to rally customer satisfaction

Advantest continues to rally customer satisfaction

Loading
Loading Social Plug-ins...
Language: English
Save to myLibrary Download PDF
Go to Page # Page of 9

Description: Advantest Earns 28th Consecutive Ranking as a Top IC Test Equipment Supplier .

 
Author: Risto Puhakka (Fellow) | Visits: 1031 | Page Views: 1399
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
Upload Date:
Link Back:
Short URL: https://www.wesrch.com/electronics/pdfEL1SE1CEEUVPA
Loading
Loading...



px *        px *

* Default width and height in pixels. Change it to your required dimensions.

 
Contents:
continues to rally customer satisfaction
VLSIresearch Customer Satisfaction Survey 2016

VLSIresearch … intelligence to makeSurvey 2016
Customer Satisfaction better decisions faster

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest Earns 28th Consecutive Ranking
as a Top IC Test Equipment Supplier
• A leading producer of automatic test
equipment (ATE), Advantest
continues to increase its customer
satisfaction rating


Continual improvement each of the past
six years

• Multi-decade appearance in
VLSIresearch’s 2016 10 BEST Large
Suppliers of Chip Making Equipment
• Advantest’s sustained success
provides an ideal example of how
customers benefit from working with
a company so deeply committed to
R&D and continued innovation

VLSIresearch

Customer Satisfaction Survey 2016

2
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest’s Approach to Customer Satisfaction
• Advantest is a trusted supplier of test solutions
– Diverse customers in SOC, MPU, and memory markets
– Extraordinary capabilities to partner with different
customers in Fabless, IDM, and OSAT space
– Integrates varying customer demands into its platforms

• Extraordinary global engineering capability
– Driven product and application engineering as well as
customer service
– Focus on solving customer problems
– Creates high customer trust in Advantest

• Excellent products and operations at all levels
create strong foundation for consistent customer
satisfaction leadership

VLSIresearch

Customer Satisfaction Survey 2016

3
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Like about Advantest
• Improves ratings in 3 rating categories1
• Earns highest rating of all 10 BEST
Large Chip Making Equipment
Suppliers in
– partnering
– uptime

• Achieves its highest scores in







1 Overall

recommend supplier
technical leadership
trust in supplier
partnering
product performance
quality of results
uptime
value replaced cost of ownership in 2016

VLSIresearch

Customer Satisfaction Survey 2016

4
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers are Saying
• Highly valued partner with decades of
commitment to customers
– Focus on long-term view to support the
customer
– Highest priority on customer success

• Strong customer relationships across all
levels of operations
– Capability to drive relationships and support
throughout the organizations



Exceptional products
– Leading technical capabilities and high
productivity systems
– Reliability engineered into the system



Excellent service & support

VLSIresearch

Customer Satisfaction Survey 2016

Customer comments:

 Advantest has great innovation, quality, and reliability.
 Continuously received excellent service and support
from Advantest.
 This tool has performed well for us, allowing us to
concentrate on our product.
 Good relationship and strong partnership.
 The supplier's overall commitment to support our
needs is excellent! Supplier has both the commitment
and the capability to be there as-and-when needed.
They have a pool of technical experts on the T2000
tester which we can depend on from time to time.
They in fact provided an in-house field service
engineer working with our test engineers for issues
that our team cannot resolve. This was the promise
they made and they fulfilled this.
 Advantest has always been providing quality products
and great services consistently. One of my best
vendors!
 Overall they have provided excellent applications
support to our team, flexible in their negotiations,
always thinking the best for their customer.
5
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Advantest customers stay loyal
• For the last three years 94% of
customers have consistently said
they will return to Advantest for
their equipment needs
– An improvement of 9% since 2012
– Quality gains loyalty

• For 28 years, and throughout the
life of the survey, Advantest has
continued to raise the industry’s
standards of test excellence

VLSIresearch

Customer Satisfaction Survey 2016

5 February 2016

6

Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About Advantest

About VLSIresearch

A world-class technology company, Advantest is the
leading producer of automatic test equipment (ATE)
for the semiconductor industry and a premier
manufacturer of measuring instruments used in the
design and production of electronic instruments and
systems. Its leading-edge systems and products are
integrated into the most advanced semiconductor
production lines in the world. The company also
focuses on R&D for emerging markets that benefit
from advancements in nanotech and terahertz
technologies, and has introduced multi-vision
metrology scanning electron microscopes essential
to photomask manufacturing, as well as
groundbreaking 3D imaging and analysis tools.
Founded in Tokyo in 1954, Advantest established its
first subsidiary in 1982, in the USA, and now has
subsidiaries worldwide.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.advantest.com

VLSIresearch

Customer Satisfaction Survey 2016

7
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the VLSIresearch 2016 Customer Satisfaction Survey
VLSIresearch received feedback from more than 95% of the chip market and 80% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 3,619
surveys were returned, resulting in 54,282 total responses.

The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

VLSIresearch

Customer Satisfaction Survey 2016

8
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

Terms and Conditions, Notices, and Disclaimers, etc.
By accepting this report, opening it, or using it you are agreeing to these terms. This report contains valuable proprietary information developed or acquired by VLSI Research at great expense. You have a
limited license to hold these materials but do not become the owner of any material. The materials provided are protected by copyright, trade secret, and trademark law. The information in the materials
may be used by you on a limited basis in your own documents, provided that those documents are not-for-sale, VLSI Research is clearly referred to as the source of such information, and you obtain written
approval prior to use.
This report is provided on an "AS IS," "WHERE IS", "WHERE AVAILABLE", “WITH ALL FAULTS” basis. VLSI Research does not warrant these materials or the information provided therein, either
expressly or impliedly, for any particular purpose and VLSI Research specifically disclaims any express or implied warranties, including but not limited to, any express or implied warranties of TITLE,
ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY or FITNESS FOR ANY PARTICULAR PURPOSE OR USE.
The sources of the information in this report include numerous individual reports, memos and bulletins from various segments of the industry, annual reports, financial reports, interviews, questionnaires,
surveys, technical symposia, trade journals, technical journals and individual assessments by knowledgeable company or industry representatives as well as our own analysis and judgment. Some
companies are more cooperative about providing information than others and some companies decline to provide or validate the accuracy of any information. Although the information provided is obtained
or compiled from sources VLSI Research believes to be reliable given the oftentimes difficult circumstances under which it is collected, VLSI Research cannot and does not warrant or guarantee the
accuracy, validity, truthfulness, timeliness, or completeness of any information or data made available to you for any particular purpose. In no event will VLSI Research be liable to you or any third party,
whether in contract, tort or under any other legal theory, for any direct, indirect, special, consequential or incidental damages, or any other damages of any kind even if VLSI Research has been advised of
the possibility thereof.

We receive letters and e-mails on current topics covered in our services and/or reports that are of interest to our subscribers, as well as comments on our reports. We value that subscriber input and like to
use it. By submitting such material to us, unless you tell us specifically not to publish it, or except to the extent that you give us an embargo date before which you instruct us not to publish it, you authorize
us to publish and republish it in any form or medium, to edit it for style and length, and to comment upon or criticize it and to publish others’ comments or criticisms concerning it, as the case may be.
This report may contain information concerning stocks that is obtained from the opinions of industry analysts. Quoted past results are not necessarily indicative of future performance. None of the
information should be seen as a recommendation to buy or sell any securities. We are not stock analysts or investment advisors. You should contact a registered investment advisor as to the nature,
potential, value or suitability of any particular investment action. No information provided is investment advice and any such information is just an opinion and is not tailored to the investment needs of any
specific person. Certain statements in this report, other than statements of historical fact, and other written or oral statements made by VLSI Research may be forward-looking. In some cases, you can
identify forward-looking statements by terminology such as "may", "will", "should", "expects", "intends", "plans", "anticipates", "believes", "thinks", "estimates", "seeks", "predicts", "potential", and similar
expressions. Although VLSI believes that these statements are based on reasonable assumptions, they are subject to numerous factors, risks and uncertainties that could cause actual results and
outcomes to be materially different from those stated or projected. Those factors, among others, could cause actual results and outcomes to differ materially from the results and outcomes stated or
projected in, or implied by, the forward-looking statements. You should understand that forward-looking statements are not guarantees of results or outcomes. New risks and uncertainties arise from time to
time, and VLSI Research can not predict those events or how they may affect you, the reader. VLSI Research Inc does not have any intention or obligation to update forward-looking statements after the
date of this report.
No part of this report may be used in any legal proceedings nor may any of these materials or the information contained therein be disclosed to any third party, including investors or affiliated firms belonging
to investors, outside directors or to your affiliated companies, or reproduced or transmitted to any third party, in any form or by any means – mechanical, electronic, photocopying, duplication, microfilming,
videotape, verbally or otherwise – without the prior written permission of VLSI Research.
The Chip Insider®, The Industry Pulse Pro®, and the CSS 10 BEST logo are registered trademarks of VLSI Research Inc. All other trademarks, service marks, and logos are the property of their respective
owners.

VLSIresearch

Customer Satisfaction Survey 2016

9
Copyright © 2016 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.