FormFactor wins first triple crown

FormFactor wins first triple crown

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Description: FormFactor, the leading supplier of test and measurement technologies, newly acquired probe systems division achieves its first 10 BEST award with 4 VLSI Stars. .

 
Author: Risto Puhakka (Fellow) | Visits: 257 | Page Views: 668
Domain:  High Tech Category: Semiconductors Subcategory: Semiconductor Equipment 
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Contents:
wins first triple crown
VLSIresearch Customer Satisfaction Survey 2017

VLSIresearch … intelligence to makeSurvey 2017
Customer Satisfaction better decisions faster

Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

FormFactor takes 10 BEST
Supplier Award
• FormFactor, the leading supplier of test and
measurement technologies, newly acquired
probe systems division achieves its first 10
BEST award with 4 VLSI Stars
• FormFactor also receives RANKED 1st
award in THE BEST Suppliers of
Subsystems for fourth year
• Customer satisfaction continues to be
FormFactor’s cornerstone in transforming
the company into a broad-based test and
measurement technology supplier

VLSIresearch

Customer Satisfaction Survey 2017

FOCUSED SUPPLIERS OF
CHIP MAKING EQUIPMENT

VLSI Stars

Plasma-Therm

ACCRETECH – Tokyo Seimitsu
Axcelis Technologies
EV Group
SPTS Technologies
Xcerra
Copyright © 2017 VLSIresearch. All rights reserved.

2
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

FormFactor’s Approach to Customer Satisfaction
• Customer Partnering & Collaboration
– Partnerships with customers through design process
with time-to-market focus
– Aggressive R&D investments in wafer test
technology

• Excellent Products & Service
– Worldwide operations and support
– Innovation leadership in wafer test
– High engineering capability and productivity solutions

• Technical leadership
– Advanced wafer test technology with highest quality
– Leading probe card and probe systems technology to
address customers’ time-to-market, technical, and
cost challenges

VLSIresearch

Customer Satisfaction Survey 2017

3
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about FormFactor’s
Subsystems Group in 2017
• Increases rating in THE BEST
Subsystems Suppliers by 12 basis
points to an outstanding 9.33
• Increases ratings in 9 of 13 categories
– with as much as 30 basis points in field
engineering support and usable
performance

• Highest scores, ranked







partnering
technical leadership
trust in supplier
field engineering support
support after sales
usable performance

VLSIresearch

Customer Satisfaction Survey 2017

4
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers Liked about FormFactor’s Test
Equipment Group in 2017
• Ratings in THE BEST Test Equipment
Suppliers averaged 8.41 with
– an 8.5 average in Supplier Performance and
Product Performance
– an 8.4 average in Customer Service

• Earning scores of 8.3 or higher in 14
rating categories
• Highest scores, ranked







field engineering support
commitment
overall value
recommend supplier
technical leadership
trust in supplier

VLSIresearch

Customer Satisfaction Survey 2017

5
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

What Customers said in 2017
• Outstanding Customer Service
– focus on good communication before & after
sales
– engineering support leadership
– superior after-sale support

• Superior product performance
– achieves quality results
– dependable product performance
– customized to customer needs

• Strong Customer Relationships
– supports customer product launches
– focused on customer requirements
– good communication

VLSIresearch

Customer Satisfaction Survey 2017

Customer comments:












Good quality and engineering support.
We needed an advance technology probe card to support
some important devices we had coming out. FormFactor
was able to come in and design the card to meet our
needs.
FormFactor is outstanding for performance, quality and
support.
FormFactor provides reliable probecard performance at its
Apollo vertical probecard of IQC result and probing
touchdown number. Also Taiwan local support meets my
expectation at probing tech exchange and repair support.
To sum it all up, my whole experience has been nothing
short of fantastic.
Good quality on its products, communication between
service both before/after sale.
It’s the only product that can achieve the required results.
Contributing to the launch of custom measuring
instruments while advancing conversation. Support is
profound after purchase.
Excellent product with excellent sales support.

6
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

FormFactor leads as top Supplier in
Subsystems
• Receives 5 VLSI Stars in THE BEST
Subsystems Suppliers
– achieves highest ratings among all
Subsystems suppliers in 9 of 13 categories

• Ranks in THE BEST Test Equipment
Suppliers with 4 VLSI Stars
• FormFactor continues to maintain
industry-leading customer satisfaction
by converting the company into a
world-leading test and measurement
solutions provider

VLSIresearch

Customer Satisfaction Survey 2017

7
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About FormFactor

About VLSIresearch

FormFactor, Inc. (NASDAQ:FORM), is a leading
provider of essential test and measurement
technologies along the full IC life cycle – from
characterization, modeling, reliability, and design debug,
to
qualification
and
production
test.
Semiconductor companies rely upon FormFactor’s
products and services to accelerate profitability by
optimizing device performance and advancing yield
knowledge. The Company serves customers through
its network of facilities in Asia, Europe, and North
America.

VLSIresearch is an award-winning provider of market
research and economic analysis on the technical,
business, and economic aspects within semiconductor,
nanotechnology, and related industries. VLSIresearch
provides intelligence for faster and better decision
making in the areas of semiconductors, photovoltaics,
LEDs,
manufacturing,
materials,
and
critical
subsystems. VLSIresearch was founded in 1976.
www.vlsiresearch.com

www.formfactor.com

VLSIresearch

Customer Satisfaction Survey 2017

8
Copyright © 2017 VLSI Research Inc. All rights reserved. Distribution rights contained in T&Cs.

About the 2017 VLSIresearch Customer Satisfaction Survey
VLSIresearch received feedback from more than 79% of the chip market and 72% of subsystems customers for this year’s survey.
The survey spans two and half months and covers five languages. Worldwide participants were asked to rate equipment suppliers
among fifteen categories based on three key factors: supplier performance, customer service, and product performance. 2,366
surveys were returned, resulting in 34,543 total responses.
The VLSIresearch annual Customer Satisfaction Survey is the only publicly available opportunity since 1988 for customers to
provide feedback for suppliers of semiconductor equipment and subsystems. The 10 BEST, THE BEST, and RANKED 1 st awards
provide special recognition to suppliers that are rated highest by their customers.
10 BEST awards recognize each chip making equipment supplier as a whole, regardless of product type:
• Fab, Test, and Assembly equipment ratings are grouped together for an overall rating for each supplier
• Each supplier is then listed in one of two categories based on a three-year average of total revenues for all its market
segments: Large and Focused
THE BEST awards recognize the more detailed markets:
• Fab, Test, Assembly equipment, WFE to Foundation Chip Makers, WFE to Specialty Chip Makers and Subsystems
RANKED 1st awards place special distinction on suppliers that achieve the highest rating from customers in any survey category,
including:
• 10 BEST and THE BEST
• Specialized areas such as: CMP, Deposition, Etch & Clean, Implant, Lithography, Process Diagnostics, Specialty
Fab, and Subsystems

The VLSI Stars rating scale:
9 to 10

VLSIresearch

8.5 to