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Technology & Change in Postal Services: Impacts on Consumers

 Annette Hillebrand, Sonja Thiele, Petra Junk, Christian Hildebrandt, Paul Needham, Moritz Kortum
  16th-May-2019
Description: This paper study shows recent developments in the postal sector and in e-commerce have left the consumer in an empowered position. Delivery services are faster & personalized.
Views: 2681
Domain: Electronics
Category: Consumer
Contributing Organization: WIK
 ‐ More of their Presentations
Contents:
WIK-Consult  Report
Study for Citizens Advice

Technology and change in
postal services – impacts
on consumers
Authors:
Annette Hillebrand
Sonja Thiele
Petra Junk
Christian Hildebrandt
Paul Needham
Moritz Kortüm

WIK-Consult GmbH
Rhöndorfer Str. 68
53604 Bad Honnef
Germany

Bad Honnef, January 2016

I

Research into the impact of technology on consumers of postal services ... See more

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