weVISION: Novellus on achieving award winning customer satisfaction . . . with Tom Caulfield (video)
Posted on: 23-Jun-2009
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Dr. Tom Caulfield is executive vice president of sales, marketing and customer satisfaction at Novellus Systems. Novellus performed extremely well in 2009’s Customer Satisfaction Survey on Semiconductor Capital Equipment. The company placed second in 10 BEST Large Chip Equipment Suppliers category with a rating of 8.09. In this video, Tom addresses strategies for driving customer satisfaction and how his organization engages with customers to reach high performance.
weQuest's are written by G Dan Hutcheson, his career spans more than thirty years, in which he became a well-known as a visionary for helping companies make businesses out of technology. This includes hundreds of successful programs involving product development, positioning, and launch in Semiconductor, Technology, Medicine, Energy, Business, High Tech, Enviorntment, Electronics, healthcare and Business devisions.