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weVISION: ASML on winning THE BEST in Wafer Processing category in customer satisfaction . . . with Chi Yu

Posted on: 20-Jul-2009

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Chi Yu is Sr. Vice President WW Field Service at ASML. In this video he discusses the key elements and strategies that ASML uses to manage its customer satisfaction. Chi Yu covers how to manage customer expectations and how his organization has helped customers to achieve their cost targets and helped them to succeed in their markets.

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About weQuest:
weQuest's are written by G Dan Hutcheson, his career spans more than thirty years, in which he became a well-known as a visionary for helping companies make businesses out of technology. This includes hundreds of successful programs involving product development, positioning, and launch in Semiconductor, Technology, Medicine, Energy, Business, High Tech, Enviorntment, Electronics, healthcare and Business devisions.

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