How to Fine-Tune the Various Ways Customers get in Touch With You

 Steve Charli
  Aug 07, 2019

No matter what sort of business you are involved in, communication is one of the most essential things to keep your practices running smoothly. That’s why you need to make sure that your clients only get the very best experiences when getting in contact with you. Instead of just relying on a normal phone call, why not fine-tune your contact methods with these additional technologies and marketing methods.

Vanity Numbers

Let’s start with a simple topic. If you want to conduct business by phone, you may want to consider investing in a vanity number, basically a phone number which you can choose yourself. With a vanity number you can spell out a word that relates to your business, or you can introduce a simple sequence that will stick in your customers’ minds. Basically, a vanity number will personalise your contact details and make sure that they stand out in relation to your competition, especially if you utilise them with a catchy jingle during your company’s advertisement. Don’t forget to utilise

the power of your company’s number. It really can help individualise your brand.

Virtual Numbers

An 0208 phone number could be a great option if you would like to make your company accessible to all parts of the company. Some people only want to utilize companies that are in a certain area of the UK, meaning that they could be quite biased when it comes to working with your own brand. If you want to make your business accessible to all areas of the country, invest in a virtual number.

Social Media

You have probably seen how influential social media has become in the business world. Well, if you want to draw in a bigger audience for your brand, it is time for you to become “social”. This includes getting a Twitter, Instagram and Facebook account. You may be asking yourself why you need these; but really, they are the perfect places to let your customers contact you to ask you questions.

Nearly everyone has some form of social media, meaning that they can contact you from both their laptop and their phone. You can speak to clients directly if they pm or comment on one of your posts, but you can also use the opportunity to show off your sales or competitions.


Now, this may seem a little old fashioned, but there’s nothing like a good old newsletter to encourage your clients to contact you. Not only can your newsletter emphasize your latest brand deals, but if there are things your customers need to know about, it will let them know in an instant with all the information they need in one place.

It can also encourage them to reply to you and question different parts of your email. Make sure to reply to any emails as quickly as possible. That way you can show your customers that you are truly interested in what you have to say. If you are thinking of a newsletter, Mail Chimp may be a good place to get you started.

Empower salesmen

  1. "Salesmen can make or break the retail experience," says Joseph Cecere, president, and chief creative official, Little and Company, a supplier of design services.
  2. "Empowering them with access to real-time answers and information beyond what the customer can discover online offers some incentive that takes customers back to the store over and over," he says.
  3. "Concierge-like services and expert mechanism make really customized experiences, which are the mark of the brick-and-mortar experience. As a matter of fact, sales associates are underleveraged store resources."

Provide exceptional customer service

  • "One of the most dominant tools an association needs to interface with its customers is its employee base," says M.D. Rick DeMarco.
  • "Each connection between a customer and employee, regardless of whether that is pre-sale, the actual sales process, after-sales support or charging, gives a chance to either include or reduce the value of your brand and company," DeMarco says.
  • "Huge observational proof exists that makes a direct connection between employee engagement and satisfaction and consumer loyalty."
  • So perhaps the most ideal approaches to interface and engage with customers, he says, is to "transform your representatives into organization ambassadors and brand promoters who deliver on your brand promise and business strategy at every single customer touchpoint."

Send a personalized note or a postcard

  • "I adore sending personalized cards by snail mail to tell customers I'm thinking of them," says Kathy DalPra, the owner of Bride Appeal Web Design and SEO.
  • "Physical mail is so common nowadays, it's recalled," DalPra says.
  • "At the point when customers receive a card from me, they realize I've invested thought and time into it, which converts into feeling esteemed. What's more, when clients feel esteemed, they buy and refer their friends."
How to Fine-Tune the Various Ways Customers get in Touch With You

Steve Charli

Steve Charli is an Internet Marketer.

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